Customer Service Representative

Customer Service Representative

As a Customer Service Representative, you will be responsible for providing a high level of enthusiastic, detail-oriented customer service to customers and internal departments across the Thunderbird portfolio.

Essential Functions

• Reviews customer orders for feasibility and accuracy.
• Processes customer orders and issues work orders to manufacturing.
• Controls materials and parts inventory to assure items are on hand as needed by manufacturing.
• Responds to customer requests for information regarding order status.
• Prepares invoices for outgoing shipments.
• Notifies customers of shipments if required by contract.
• Handles majority of communication between customers, cost estimating, and manufacturing.
• Backs up receptionist as needed.
• Backs up shipping as needed, preparing packing slips and BOL's.
• Assists with other office administrative duties as needed, to include but not limited to mail, scanning, and filing.
• Performs other duties that may be assigned.

Required Experience

• Ability to draft reports and correspondence.
• Ability to effectively present information and respond to questions from customers and subcontractors.
• Ability to use computer software such as word processing and spreadsheets.
• Attention to detail and time management skills are essential.

Physical Demands and Work Environment

• This position requires you to be onsite daily.
• This position is primarily in an office environment.
• Prolonged periods of sitting at a desk working on a computer.
• Advanced skills in Microsoft Office Suite.
• Ability to establish trust, credibility, and rapport at all levels of the organization; seen as humble, direct, and authentic while possessing professional presence.

Company Overview

At Thunderbird, the collaborative relationship with our parent and partner companies allows us to better serve our customers now and in the future. The Thunderbird family of American Manufacturing companies is driven by a mission to provide superior products and services, from prototype to delivery. Our dedicated leadership team's enduring vision is to hold and grow our companies to meet the higher needs of our global customers. We are guided by the unified pursuit of excellence, teamwork, and innovation. Thunderbird enables people to grow, companies to soar, and customers to succeed.

Benefits

• 401(k) with matching program.
• Medical insurance
• Dental insurance
• Vision insurance
• Short term disability
• Long term disability
• Life insurance
• Paid time off
• 9 paid holidays

Thunderbird is a drug and smoke free work environment and promotes safe work conditions.