Service Business Development Coordinator

Customer Service RepresentativeDo you love talking to people? In this role, you will be the link between the customer and the service schedule. You will assist the customer with questions regarding servicing their vehicle repair and maintenance along with getting them scheduled for service.At New Bern Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at New Bern Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleDiscounts on products and servicesResponsibilitiesAnswer customer calls and get them to the appropriate personSchedule service reservationsRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions – keeping positive relationships with teammates and dealership managementUtilize computer system dailyOrganize and schedule shuttles, loaners, rentals, pickup and deliveriesQualificationsAt least one previous role based in strong customer service experienceTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer skillsWilling to submit to a pre-employment background check & drug screen