Senior Cloud Operations Analyst

Senior Cloud Operations Analyst

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best "A" (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Senior Cloud Operations Analyst that can do a 3-day hybrid approach onsite in our Farmington Hills office. The ideal candidate will also possess the following skill set.

Summary Statement

The Senior Cloud Operations Analyst is responsible for leading the management, optimization, and automation of cloud and on-premises infrastructure to ensure seamless operations and business continuity. This role includes driving improvements in observability, server and batch operations, and data center management while proactively identifying and resolving performance and reliability issues. The Senior Cloud Operations Analyst provides technical leadership, mentors team members, and consults with cross-functional teams to enhance operational excellence through best practices, process enhancements, and cutting-edge technologies.

Essential Tasks/Major Duties

• Independently develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
• Actively support infrastructure teams in the management and maintenance of server systems running on Windows and Linux.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
• Act as the lead consultant with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Manage the lifecycle of cloud and on-premises servers, including provisioning, patching, configuration, and decommissioning.
• Troubleshoot and resolve server-related issues, ensuring minimal downtime.
• Implement and enforce server security policies and compliance requirements.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Identify and resolve batch failures or delays, coordinating with relevant teams to ensure smooth operations.
• Building new batch jobs for improved performance and resource utilization.
• Lead on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.
• Maintain comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

Knowledge, Skills & Abilities

Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. 5 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty). Certified PagerDuty Administrator or equivalent experience required. 5 years of experience in cloud operations or server management roles. 5 years of progressive server administration experience (Windows, Linux). 5 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments. Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes. 5 years working with cloud platforms (AWS, Azure, OCI). Certified AWS SysOps Administrator or equivalent experience required. Strong experience with data center infrastructure and best practices. Proficiency in scripting and automation tools (Python, Bash, PowerShell). Strong understanding of networking, security, and identity management in cloud environments. Working knowledge of security best practices and compliance standards. Working knowledge of agile methodologies. Excellent troubleshooting, problem-solving, and communication skills.

Just as we are committed to creating exceptional value for our Partners For Success® agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest® Companies to Work For in the Nation and one of Business Insurance magazine's Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee's ability to perform their job duties may result in disciplinary action, up to and including termination.