Customer Service Specialist

Bilingual Customer Service Specialist LHH has partnered with a dynamic and growing financial services company dedicated to providing top-notch services to their clients. As the company continues to expand, they are seeking a talented individual to join their team as a Customer Service Specialist. The ideal candidate will have strong communication, reliable, strong work ethic and eager to learn and grow within the company. If you are interested in joining a tight knit team and starting a career in financial services, please apply today! Responsibilities: Provide exceptional customer service to clients Handle inquiries, resolve issues, and provide support via phone, email, and chat Assist clients with account inquiries, transactions, and financial product information Discuss and clearly explain to clients their 401k options and how to allocate their funds Collaborate closely with team members to ensure timely and accurate resolution of client inquiries Maintain detailed records of customer interactions and transactions Qualifications: Bilingual in Spanish required Previous experience in a call center or customer service Previous experience in the financial services or similar industry preferred Proficiency in Microsoft Office and Salesforce or CRM software Strong communication and interpersonal skills Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously Attention to detail and strong problem-solving abilities Compensation: $24.00/hour starting pay Contract-To-Hire Opportunities for professional growth, pay increases and advancement within the company Collaborative and supportive team environment Schedule: Monday-Friday; 7am-4pm or 8am-5pm Office is located in La Mesa, CA Potential to work a hybrid schedule after training is completed If you are a motivated individual with a passion for customer service please apply today! LHH