Automotive Loan Account Specialist (Bilingual in Spanish)

Automotive Loan Account Specialist (Bilingual in Spanish)

Phoenix

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we've helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We're consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We're looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role:

As an Automotive Loan Account Specialist (Bilingual in Spanish), you will engage with our customers by phone and email providing the best in class service related to current status of accounts, payments and other concerns. You will be encouraged to collaborate with management and team members to accurately and efficiently assist our customers.

Starting Pay: $22/Hour + Language Pay Differential

What You'll Do:

• Interact with customers to answer questions, provide assistance, and process requests by phone and email.
• Complete welcome calls to new customers Answer incoming customer calls regarding billing issues, service questions and general concerns Provide thorough and accurate documentation to customer accounts across our communication channels.
• Identify areas of opportunity for optimizing results and improve customer satisfaction Contribute to the improvement of training and development on a daily basis.
• Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs.
• Create a positive customer experience Maintain superior quality assurance results.

Nice to Have:

• Candidates must be fluent in both English and Spanish, as bilingual Spanish proficiency is required for this role.
• 2+ years of customer service experience required.
• 1+ years of experience in auto/servicing collections High School Diploma or equivalent required, Bachelor's or Associate's degree preferred.
• Working knowledge and experience with FDCPA and FCRA regulations.
• Excellent written and verbal communication Strong analytical and problem solving skills.
• Demonstrated ability to multi-task and work in a fast-paced environment.
• Flexibility and ability to adapt to business needs.
• Capability of gaining customer loyalty through listening, relationship building, professionalism, and persuasive communication skills.
• Team oriented mindset Proficient in Microsoft Cloud based products and Google Workplace.

What We Offer You:

• Great open office space
• Paid time off (PTO)
• 401K matching
• Medical, dental and vision insurance with employer paid options
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverage

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.