Client Success Manager
$90k - $135kTrue Talent Solutions Partners
About the Role
Join the client success team at a business services company supporting technology startups through complex company wind-downs. You will guide a dedicated group of clients through the full dissolution process, combining responsive support with hands-on operational execution.
What You'll Do
Respond to client questions by phone, email, and support tickets, and manage a dedicated book of active clients.
Guide clients through onboarding and the end-to-end dissolution process while meeting service-level agreements.
Coordinate operational work such as tax filings, asset transfer agreements, third-party account closures, and investor capital distributions.
Build expertise in corporate wind-downs and support clients through complex process steps.
Share client feedback with product and engineering partners to improve the service.
Create educational content for the client help center and collaborate across teams on client outcomes.
What We're Looking For
Two to four years of experience in client-facing operations, customer support, or customer success.
Experience managing a dedicated portfolio of 30 to 40 active clients and tracking commitments reliably.
Strong written and verbal communication skills, including experience working with stakeholders such as founders, legal professionals, investors, or tax professionals.
Ability to manage a full client lifecycle, maintain high satisfaction, and meet service-level agreements.
Sound judgment in ambiguous, high-stakes, or regulated client work, and ability to become a subject matter expert in software-supported processes.
Familiarity with help desk or ticketing tools such as Zendesk, Pylon, or similar platforms.
Project management experience, exposure to legal, tax, or financial operations, and comfort with phone-first client support are helpful.
Compensation & Benefits
Base salary: $90,000 to $135,000 annually. Visa sponsorship is not available.
Location
On-site in New York City, with five days per week in the office. Candidates must be based in New York City or willing to relocate.
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