Guest Services Manager

Job Description

Job Description

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Spearfish Canyon Lodge is looking to add to our team. We are looking for a Guest Services Manager. Main responsibilities are training front desk personnel and encouraging the upsell of rooms and packages. Maintain a clean and orderly front desk. Assist the GM & AGM with keeping employees on task and following Spearfish Canyon Lodge policies and giving all guests the best satisfaction possible. Experience with a PMS system is preferred but not a must as we will train the right candidate. The position requires weekends and evenings.
Encourage and enable people to be autonomous and to use good judgment and common sense.
Develop and train existing staff on new programs and company initiatives.
Promotes a positive and productive work environment by working with the management team to provide clear communication and staff motivation.
Assist in the development of work schedules to ensure staffing guidelines are followed and all business needs are covered.
Ensures compliance of employees with established security, sales, and record-keeping procedures and practices in the gift shops.
Perform front desk daily operations, such as checking individual reservations, check-out folios, direct billing, and room reservation maintenance. This will also involve scheduling and discipline of front desk employees.
Continuing contact with clients and other hotel professionals and VIPs. Please send resume to View email address on ziprecruiter.com or apply through here. Pay and benefits DOE. EOE.