Inside Parts Sales Person

Responsibilities: Provides superior customer service face-to-face or over the telephone to customers Helps customers determine correct parts needed, verify availability, and make recommendations Determines the correct parts and their availability, and completes parts orders Determines the supplying facility and mode of transportation for parts shipment Enters proper shipping information into the parts ordering system to process the order and generate an invoice Processes backorders, returns, and exchanges Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process Communicates with customers for sales, follow-ups, and addressing potential issues Works in a cooperative manner with team and superiors Prepares quotes for service work, as well as engines, machines, and parts Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department Qualifications: High School Diploma or GED required; 2-year degree preferred 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service Up to 4 years of experience preferred Positive attitude and desire to work as a team player Basic computer skills (navigation, searching) and Microsoft Outlook (email) Basic telephone experience Basic customer service skills Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability Minimum Physical Requirements: Standing, sitting, walking, use of hands, talking, hearing This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. SEE YOURSELF AT ZIEGLER Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today! The pay range for this position is $23.29 to $27.91 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location. Along with competitive pay, full time positions are benefits eligible which includes: Health, Dental, Vision and Life Insurance 15 days of PTO your first year, accrual starts day 1 9 paid holidays 401(k) plan with company contribution and match HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year Short-Term and Long-Term Disability Insurance, FSA & EAP Paid Parental Leave & Funeral Leave Fitness membership discount Education Assistance At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr