On Highway Parts Specialist

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the On Highway Parts Specialist, you will deliver a superior customer experience by providing parts consultation and sales to our customers, including over the counter and shop customers. 

Primary Responsibilities:

• Courteously and quickly greet all walk-in and call-in customers.
• Assist customers in a consultative manner to provide the best parts solution for their needs.
• Gain proficiency in parts knowledge and continue growing as new products are introduced.
• Employ superior listening skills and assess customers’ needs.
• Advise customers of additional related parts.
• Inform customers of specials and merchandising programs.
• Follow up quickly with customers on backordered items and communicate any changes in delivery dates or availability.
• Create purchases orders prior to placing orders with vendors for all non-Cat backorders.
• Initiate outbound sales calls to customers as directed by parts supervision.
• Handle and process cash, check, and credit card transactions in compliance with company policy and procedures, including assuring that checks contain all required information and are approved through UTA.
• Be available to work overtime on short notice and provide afterhours support when required.
• Successfully complete all required training.
• Review will-call area weekly, contacting customers on items not picked up and returning items to inventory, as needed.

Perform and enter daily cycle counts each morning prior to receiving stock or billing out any items.

  Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior sales experience, preferably in the trucking industry, including parts and/or service. You should possess a strong sense of urgency and desire to provide superior customer service.

Education/Experience:

• High school diploma or equivalent required.
• Must have 1-3 years industry experience. 

Required Qualifications/Skills:

• Ability to work with in a team atmosphere.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude 

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave 

Career Development

• Tuition Reimbursement
• Ongoing Training 
• Advancement Opportunities