Collections Manager

We are seeking an experienced Collections Manager to lead our North America Collections function and drive continuous improvements in cash collections, Accounts Receivable performance, and operational excellence. This leadership role is responsible for developing collection strategies, reducing aged receivables and bad debt, improving cash flow, and leading a high-performing collections team. The ideal candidate is a strategic leader with strong analytical, problem-solving, and people management skills who thrives in a fast-paced, collaborative environment. Key Responsibilities Develop and execute collection strategies to improve cash flow and reduce bad debt. Lead, mentor, and manage the Collections team to achieve departmental goals. Monitor collection performance, DSO, aging reports, and key performance metrics. Partner with Sales, Finance, and Operations to resolve customer disputes and improve the invoice-to-cash process. Build strong customer relationships while maintaining compliance with company policies and financial controls. Prepare reports and present collection performance metrics to leadership. Identify operational risks and implement process improvements. Collaborate with cross-functional teams to enhance collections processes and customer experience. Ensure compliance with financial policies, audit requirements, and regulatory standards. Support automation and AI-driven initiatives to improve collections efficiency. Required Qualifications Bachelor's degree in Business Administration, Finance, Accounting, or a related field. Minimum 5 years of Collections Management or Credit & Collections leadership experience. Strong experience managing Accounts Receivable and Collections teams. Experience improving DSO, cash collections, and reducing aged receivables. Knowledge of ERP systems, Microsoft Excel, and financial reporting tools. Excellent leadership, analytical, communication, and negotiation skills. Ability to manage multiple priorities in a fast-paced environment. Experience working with cross-functional business teams. Preferred Skills Accounts Receivable (AR) Credit & Collections Cash Flow Management DSO Reduction Aging Analysis Bad Debt Management Forecasting & Reporting Process Improvement AI-enabled productivity tools Performance Bonus 401(k) with Company Match Paid Time Off & Holidays #J-18808-Ljbffr