Service Technician

Mid-Level Video Surveillance Technician

A mid-level video surveillance technician installs, configures, maintains, and troubleshoots IP-based video surveillance systems, generally requiring 3+ years of experience. They possess strong networking skills, handle complex troubleshooting, manage VMS software, and work independently to ensure system reliability and security compliance. In addition to electrical and network expertise, this role requires a solid foundation in basic mechanical systems to support the installation, adjustment, and repair of physical equipment and mounting hardware.

Responsibilities

• Installation & Configuration: Install and configure IP cameras, NVRs/servers, and associated networking hardware.
• Troubleshooting & Repair: Diagnose and repair hardware, software, electrical, and mechanical issues on-site, including camera positioning systems, mounts, and enclosures.
• System Upgrades: Perform firmware updates and recommend system upgrades.
• Networking & Integration: Configure IP addresses, VLANs, and ensure proper network integration.
• Maintenance & Audits: Conduct preventive maintenance, including inspection and adjustment of both electronic components and mechanical assemblies.
• Documentation: Maintain accurate records of installation, maintenance, and cabling.

Education

• High School Diploma or equivalent; an associate degree in electronics is preferred.
• BICSI installer certifications (1 or 2) or manufacturer certifications (Axis, Milestone) are highly desired.

Experience

• 3+ years in low-voltage wiring and surveillance systems installation.
• Deep understanding of IP video, CCTV, networking protocols (TCP/IP), and VMS software (e.g., Milestone, Axis, Hikvision), along with basic mechanical knowledge for installing, adjusting, and repairing physical system components.

Other Skills Required

• Independent Problem-Solving: Ability to resolve complex technical issues without supervision.
• Communication: Interfacing with clients to provide training on system usage.
• Attention to Detail: Meticulous approach to recording and reporting surveillance malfunctions

Working Conditions

• Exposure to bright light, extreme temperature, loud noise, dust, gas, or fumes
• Work in unprotected weather elements
• Ability to bend, kneel, and work with arms raised for prolonged periods of time
• Ability to walk and stand on concrete and uneven surfaces for at least 4 hours per day
• Prolong periods of stooping and bending

Physical Demands (When Applicable)

• Capability to lift equipment up to 50 lbs, climb ladders, and work with cabling, and mounted systems.