Full Time Guest Service Representative

Guest Service Representative Full Time

The Midtown Tulsa Nothing Bundt Cakes location is open Monday to Friday from 9:00AM to 7:00PM, Saturdays from 10AM to 6PM and Sundays from 11AM to 4PM. We are in the Highland Plaza Shopping Center at 5501 E. 41st Street, Tulsa OK 74135. At Nothing Bundt Cakes, we refer to our Guest Service Representatives as Joy Creators! The Joy Creator creates a warm, welcoming environment for our guests, serving an essential role to engage and bring joy, creating a memorable experience, while leaving a positive, lasting impression.

*** Please note that this is for a Full Time position at the Midtown Tulsa location. ***

Education and Work Requirements:

• Applicant must be 18 years of age or older.
• No experience necessary. We will train on site.
• Previous experience in a retail, bakery or restaurant setting is a plus.
• Must obtain a food handler's permit prior to your first day of employment.

Duties and Responsibilities:

• Promptly greet walk-in and over-the-phone guests with genuine, helpful enthusiasm to determine their needs.
• Maintain a strong product knowledge to assist guests: sizing, flavors, pricing, special promotions, etc.
• Process guest orders efficiently and accurately, utilizing our point-of-sale system.
• Uphold a clean, organized bakery presentation, which may include routine sweeping, mopping, dusting, and cleaning.
• Restock retail merchandise and the cake display case to ensure a strong visual presentation.
• Assist the Crafter in preparation of cake decorations and packaging supplies as needed.
• Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures.
• Maintain consistent work attendance and punctuality record.

Work Availability:

• Must be available to work 32-40 hours a week with various shifts Monday-Sunday. (Full Time)
• Must be available to work various weekday shifts between 8:30AM and 7:00PM.
• Must be available to work a minimum of 2 Saturday shifts a month between 9:30AM and 6:00PM.
• Must be available to work a minimum of 2 Sunday shifts a month between 10:30AM and 4:00PM.
• Must be able to work additional hours during the holiday season as needed: Thanksgiving, Christmas, Valentine's Day, Easter, Mother's Day, etc.

Knowledge, Skills, and Abilities:

• Has strong interpersonal skills; is friendly, helpful, positive, patient, and can communicate well with others.
• Enjoys interacting with people to provide superior customer service.
• Can perform multiple tasks simultaneously while still being able to pay attention to detail.
• Is organized, detail-oriented and self-motivated.
• Has the ability to understand and carry out oral and written instructions.
• Understands basic math when needed and can provide monetary change using U.S. currency.
• Has the ability to operate a point-of-sale system.
• Has the ability to assist customers over the phone.
• Has the ability to stand for extended periods of time and work in a very fast-paced environment.
• Has the ability to lift moderate to heavy items (up to 35lbs) if needed.

Benefits:

• Flexible hours and scheduling.
• Opportunity for cross-training in other positions within the bakery.
• Commission available.
• Pay starts at $13/hr depending on experience.
• Benefits for Full Time Employees: Health, Vision, Dental

Compensation: $13.00 - $16.00 per hour

Join Our Growing Family

From "Happy Birthday" to "Just Because," Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!