UX Designer

Join Our Global Team

Gravity Global is the worlds most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy innovation technology data and creativity we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US Europe and APAC and our Global Talent Hubs in emerging markets you can build a truly global career in a rapidly scaling organisation thats shaping the future of marketing.

At Gravity Global we believe our people are our greatest strength. Were a collective of creative thinkers strategic storytellers and data-driven innovators united by one mission to deliver exceptional work that makes an impact. Were growing fast across continents and disciplines and were looking for passionate individuals who want to make a difference: for our clients our teams and the world around us.

About the role

We are looking for an experienced UX Designer with digital agency experience leading website projects from research and discovery through to design hand-off.

This role turns business audience and performance requirements into clear experience strategies practical design direction and high-quality digital outcomes. It serves as a trusted partner to clients and internal teams helping create digital experiences that balance user needs client goals brand accessibility technology and measurable performance.

Please note we are not looking for a visual designer this role will not include any visual design.

Key Responsibilities

UX Strategy and Discovery

• Lead client-facing discovery and UX strategy engagements including stakeholder interviews requirements gathering audience and journey analysis heuristic reviews competitive analysis and experience audits.
• Translate business goals user needs content requirements analytics SEO considerations and technical constraints into clear UX recommendations.
• Define information architecture user journeys functional requirements sitemap structures wireframes prototypes and experience principles that guide delivery.
• Present strategic recommendations with clarity explaining the rationale behind decisions and building alignment among client and internal stakeholders.
• Ensure UX recommendations support conversion accessibility usability content findability and the broader digital experience strategy.
• Provide conversion rate optimization recommendations outlining variant hypotheses run A/B tests and report on the results.

Client-Facing Delivery

• Own UX workstreams from discovery through design handoff ensuring deliverables are well structured well communicated and aligned to agreed scope and objectives.
• Act as the UX point of contact for assigned clients managing expectations facilitating working sessions and handling feedback constructively.
• Partner with project management strategy content SEO visual design development analytics and account leadership to keep experience decisions connected across the engagement.
• Identify risks dependencies and open decisions early and provide practical recommendations that keep projects moving.
• Review work at key stages to ensure quality consistency accessibility usability and alignment with the approved strategy.
• Support successful handoff to visual design development QA and launch by documenting requirements decisions flows and interaction details clearly.

Cross-Functional and Global Collaboration

• Work as an active member of Gravitys global Digital Experience team sharing knowledge and strengthening collaboration across the US UK and Vietnam.
• Contribute to reusable frameworks templates playbooks and documentation that improve consistency and efficiency across engagements.
• Represent the UX/UI perspective in integrated planning scope development estimation new business and client growth conversations.

Innovation and Continuous Improvement

• Stay current with evolving UX practices accessibility standards AI-enabled experiences search behavior personalization analytics and digital platform capabilities.
• Identify opportunities to improve Gravitys UX methods tools deliverables and client offerings.
• Use AI and automation thoughtfully to increase the teams capacity for research synthesis iteration documentation and quality review while maintaining human judgment and governance.
• Help clients understand how digital experiences can adapt continuously as customer behavior technology and business priorities change.

Other Duties

• Follow Gravitys policies processes quality standards and governance requirements.
• Maintain accurate project documentation timekeeping status updates and other required administrative records.
• Participate in internal meetings training knowledge-sharing recruitment and agency-wide initiatives as required.
• Support other Digital Experience and UX/UI priorities that align with the needs of the business and the direction of the Global Head of UX/UI.

Skills Knowledge and Expertise

• Typically 5 years of professional experience in UX particularly for websites in complex B2B spaces.
• Demonstrated experience leading client-facing UX strategy and delivery for websites digital platforms applications or other complex digital experiences.
• Experience leading discovery requirements definition information architecture journey mapping wireframing prototyping and design handoff.
• Experience working in an agency consultancy product organization or other environment with multiple stakeholders and competing priorities.
• Experience managing client relationships facilitating workshops presenting recommendations and guiding decisions at senior levels.
• Experience collaborating with distributed cross-functional and international teams.

Skills

• Strong command of UX strategy user-centered design information architecture interaction design and responsive digital experience principles.
• Understanding of conversion rate optimization principles and ability to provide recommendations variant recommendations and run A/B testing programs.
• Proficiency with Figma and related tools for wireframing prototyping documentation and collaborative review.
• Ability to turn ambiguous business and user problems into structured recommendations requirements and deliverables.
• Strong facilitation presentation storytelling writing and stakeholder-management skills.
• Working knowledge of accessibility usability testing analytics-informed UX SEO content strategy design systems and web development considerations.
• Strong organization and communication skills with the ability to manage multiple client engagements and deadlines.
• Ability to give and receive direct constructive feedback while maintaining trust and momentum.
• Comfortable working within tight timelines and juggling multiple clients in different industries.

Desirables

• Experience with B2B enterprise or complex multi-market digital experiences.
• Experience with usability testing accessibility audits CRO personalization or website analytics.
• Familiarity with Sitecore Adobe Experience Manager WordPress HubSpot or other enterprise CMS platforms.
• Experience working with design systems component libraries modular content models or composable architectures.
• Experience applying AI tools to research synthesis prototyping content or experience optimization.
• Relevant UX accessibility or research certification.

What We Offer

While specific benefits may vary by region due to cultural norms all team members at Gravity Global can expect a supportive inclusive and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community:

• Competitive Reward & Pay we recognise and value your contribution with fair and competitive rewards aligned to local market practices designed to celebrate excellence and support long-term success.
• Career Growth & Development we believe development is ongoing not annual. Through our Continuous Performance Management (CPM) process which includes regular feedback and coaching we help you refine your skills celebrate your achievements and plan for future success enabling you to reach your full potential.
• Collaboration be part of a cross-functional global team that values sharing insights ideas and best practices to drive collective success.
• Professional Development we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• Work-Life Balance while we expect dedication to client success we also value your wellbeing offering flexible working arrangements and plentiful paid time off.
• Community & Recognition we celebrate our people through social and team-building events recognise length of service and life milestones and appreciate individual contributions through our Gravity Gratitude kudos recognition programme.
• Family Support we understand family matters and our people benefit from family-friendly policies such as parental leave and access to wellbeing resources to help you balance work and family life.
• Purpose & Belonging we are committed to Environmental Social and Governance (ESG) principles fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing sustainability and culture.

Important Disclosure:

At Gravity Global we believe in recognising every team members contribution. Your total rewards package including salary and benefits will align with country specific labor laws and our company policies. Well walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex race religion age sexuality disability and other protected status as required by applicable law.

If your experience doesnt align perfectly with the job criteria but you meet some of the criteria and are excited about the role and Gravity please dont be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Required Experience:

IC