Customer Service Manager (Hiring Immediately)

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.

Ready to contribute to the success of our food solutions company? Apply now!

Location:

Position Summary:  

This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.  

Here’s what you’ll do:  

• Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.  

• Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas .  

• Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.  

• Maintain familiarity with all products carried in the department as well as throughout the store.   

• Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.  

• Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.  

• Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.  

• Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.  

• Implement Our Winning Recipe and model our core values and competencies.  

• Be responsible for department management including staffing, training, performance management, and career development of associates.  

• Develop and monitor department goals.  

• Develop and monitor department forecasts, as required .  

• Attend and participate in daily huddles , manager meetings, as well as district and company level meetings via phone, online, or in person, as required.  

• Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing “Prime Time” standards.  

• Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.  

• Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.  

• Develop and implement a plan that results in meeting company goals and key performance indicators.  

• Additional responsibilities may be assigned as needed.  

Here’s what you’ll need:  

• High School Graduate (Required) or Equivalent (GED).  

• Two years of retail experience preferred.  

• One-year supervisory experience preferred.  

• Strong written and verbal communication, and bookkeeping skills .  

• Good organization, prioritization, decision-making, problem solving and conflict management skills.  

• Strong leadership abilities with capability to work in a hands-on environment .  

• Good strategic planning and business acumen skills .  

• Good knowledge of retail store operations; knowledge of retail management systems .  

• Proficient in Word, Excel and PowerPoint .  

• Depending on company location, ability to communicate in Spanish is highly desirable.  

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be m]]>