Captain Server

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Captain Server

Location: Fieldings Steak River Oaks
Position Type: Part-Time / Full-Time

Position Overview

The Captain Server is a senior front-of-house professional responsible for guiding the guest experience with confidence, precision, and elevated hospitality. This role serves as a leader on the dining room floor, executing refined service standards while mentoring support staff and maintaining seamless communication with management. Ideal candidates demonstrate poise, strong product knowledge, and the ability to create memorable, relationship-driven dining experiences in a fine-dining environment.

Core Responsibilities

• Lead the full-service experience for assigned tables with professionalism and grace

• Execute and uphold fine-dining service standards, pacing, and table management

• Provide knowledgeable menu guidance, including food, beverage, and wine recommendations
  
• Collaborate with Back Waiters and support staff to ensure seamless service execution

• Communicate effectively with management, kitchen, and front-of-house teams

• Anticipate guest needs and resolve concerns with discretion and hospitality

• Maintain accuracy and efficiency in order entry, payment processing, and guest records

• Uphold all brand standards related to appearance, service, and guest engagement

Leadership & Service Standards

• Serve as a role model for elevated hospitality and professionalism

• Maintain composure and attention to detail in a fast-paced, luxury environment

• Foster teamwork, accountability, and consistency across the service team

• Create polished, memorable experiences that encourage guest loyalty and repeat visits

Qualifications

• At least 2 years of fine-dining service experience required

• Upscale steakhouse experience is a plus

• Wine knowledge is required, including the ability to confidently guide pairings and recommendations

• Experience with POS systems such as Lavu is a plus

• Familiarity with reservation platforms such as OpenTable is a plus

• Strong understanding of service pacing, table management, and guest flow

• Excellent communication, multitasking, and leadership skills

• Flexible availability, including evenings, weekends, and holidays

What We Offer

• Competitive compensation

• A refined, professional dining environment

• Opportunities for growth and leadership development

• Consistent scheduling and clearly defined expectations

• The opportunity to be part of a hospitality-driven brand focused on excellence