Customer Service Representative

Job Description

Job Description

Customer Service Representative Home Fire Stove & Grill City – Salem, Oregon

Join our team and help customers create spaces they love.

Home Fire Stove & Grill City is looking for an enthusiastic, customer-focused - part time Customer Service Representative to join our team. We are a growing company specializing in fireplaces, wood stoves, outdoor living products, grills, hot tubs, saunas, and more.

Our success is built on providing exceptional customer service, building lasting relationships, and making sure every customer feels valued and taken care of throughout their experience with us.

The ideal candidate is someone who enjoys helping people, is an excellent communicator, stays organized, and takes pride in following through. This position will work closely with customers and our sales and service teams to answer questions, coordinate information, resolve concerns, and ensure a smooth customer experience from the first interaction through project completion.

What We're Looking For:

• Strong communication and people skills
• Friendly, positive, and professional attitude
• Genuine desire to help customers and solve problems
• Ability to build trust and maintain strong customer relationships
• Excellent organization and attention to detail
• Strong follow-up and time-management skills
• Ability to handle multiple customers, phone calls, emails, and tasks efficiently
• Comfortable answering customer questions and providing clear, helpful information
• Ability to remain calm and professional when handling customer concerns or complaints
• Team-oriented and willing to work closely with sales, service, and installation teams
• Self-motivated and dependable
• Previous customer service, retail, office, or home improvement experience preferred, but not required
• Ability and willingness to learn our products, services, and processes

Responsibilities May Include:

• Greeting and assisting customers in person, by phone, and through email
• Answering customer questions and providing product and service information
• Scheduling appointments, service calls, and follow-ups
• Communicating with customers regarding project updates, timelines, and next steps
• Following up with customers to ensure their needs are being met
• Helping resolve customer concerns and finding appropriate solutions
• Maintaining accurate customer information and records
• Coordinating with sales, service, installation, and management teams
• Assisting with general showroom and office responsibilities
• Learning our products and services to better assist customers

Compensation:

Competitive hourly pay based on experience

Why Work With Us:

At Home Fire Stove & Grill City, you are not just answering phones or helping customers with questions — you are helping people create warm, comfortable, and enjoyable spaces in their homes.

We are a family-oriented company that values teamwork, personal growth, and providing an outstanding experience for every customer. If you enjoy working with people, solving problems, and being part of a team that takes pride in what they do, we'd love to hear from you.