Health Services Specialist

Work Location & Schedule Candidates must reside within a 50-mile radius of Cary, North Carolina. Position is Hybrid, 2 days on site at the Cary location. Standard work hours are 11:00 AM to 8:00 PM EST, Monday through Friday. This position requires one Saturday per month 9:00 AM to 6:00 PM ET. Key Responsibilities Enter all communication and documentation in the Biologics MIS system. Utilize all available resources to secure copay assistance funding for patients in need of financial support, and communicate available resources to providers and patients. Communicate with providers regarding patient updates and document all interactions in the Biologics MIS. Use clinical notes provided by providers to initiate prior authorizations via online portals, phone, or fax. Follow-up on applications for assistance with third-party entities until a determination is made (copay or free goods support). Manage inbound calls on manufacturer customer service lines from patients, clients, physicians, practitioners, and clinics regarding services, financial support programs, and applications. Coordinate with the benefits investigation team to initiate the pharmacy dispensing workflow once assistance outcomes are determined. Triage prescriptions to preferred pharmacies or hub providers when Biologics is unable to serve the patient, and ensure receipt by the pharmacy or hub. Identify and report adverse events (AEs) and product complaints (PCs) to clinicians. Perform other related duties as assigned by the Supervisor. Minimum Requirements Typically requires 3+ years of related experience. Critical Skills At least 3+ years of experience in insurance verification or benefits investigation preferred. Certified Pharmacy Technician (CPhT) experience preferred but not required. Associate degree or higher preferred. Proficiency in Microsoft Office applications. Excellent customer service and interpersonal skills. Strong organizational skills with the ability to prioritize and work under pressure. Highly motivated, committed to excellence, and demonstrates a positive attitude. Conscientious, detail-oriented, flexible, and adaptable. Entrepreneurial mindset with a drive to bring new ideas to services and solutions. Compensation Our Base Pay Range for this position: $17.99 – $29.98 per hour. Equal Opportunity Employment McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to View email address on click.appcast.io or View email address on click.appcast.io. Resumes or CVs submitted to these email boxes will not be accepted. #J-18808-Ljbffr