Bilingual Customer Service Representative
$14 - $15 per hourGlobal Channel Management
Bilingual Spanish/Eng Customer Service
West Milwaukee, WI, United States
$ 14.00 - 15.00 (US Dollar)
Bilingual Spanish/Eng Customer Service needs 1 year in telephone customer service or related experience
Bilingual Spanish/Eng Customer Service requires:
- High School diploma or GED
- A minimum of 1 year in telephone customer service or related experience
- Excellent communication skills
- Knowledge of the use of PCs and related software
- Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error ratio.
Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM - 5:00 PM.
Overtime may be required
Bilingual Spanish/Eng Customer Service duties:
- Responds to telephone inquiries and complaints using standard scripts and procedures
- Answers questions regarding child support payments posting, payments disbursement, and account histories.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls
- Communicates appropriate options for resolution in a timely manner
Vacancy posted 1 day ago
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