Customer Success Manager [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in Austria.

This role is ideal for a customer-obsessed, data-driven success professional who thrives at the intersection of product adoption, retention, and creator growth. You will work closely with high-potential creators as they launch and scale their digital businesses, ensuring they achieve real outcomes from onboarding through long-term success. Rather than reactive support, this position focuses on proactive strategy, guiding customers through key activation moments and helping them unlock value quickly. You will act as a trusted partner, combining empathy with commercial thinking to drive retention and expansion. Working in a fast-paced, remote-first environment, you will collaborate closely with Product and Marketing teams to shape the customer experience. Your impact will be directly tied to creator success, engagement, and long-term platform growth.

Accountabilities:

You will own the end-to-end success journey of a portfolio of creators, ensuring strong onboarding, activation, engagement, and retention outcomes. You will proactively identify risks, remove friction points, and help creators turn early product usage into meaningful business results.

• Manage a portfolio of high-value creators and act as their primary success partner
• Design and optimize onboarding journeys to drive activation and early value realization
• Monitor customer health metrics (NRR, NPS, CSAT, engagement signals) and intervene proactively
• Identify churn risks early and implement retention strategies to improve outcomes
• Collaborate with Product and Marketing teams to bring customer insights into roadmap and messaging
• Develop and continuously improve lifecycle playbooks and success strategies
• Drive adoption, renewals, and expansion opportunities through data-informed engagement

Requirements:

You should bring solid experience in high-touch Customer Success or Creator Success roles, ideally within SaaS, EdTech, or creator-focused environments. A strong analytical mindset, combined with empathy and commercial awareness, is essential to succeed in this role.

• 3+ years of experience in Customer Success, Account Management, or a similar role
• Experience in startup or fast-scaling, remote-first environments preferred
• Strong understanding of onboarding, activation metrics, and customer lifecycle management
• Proficiency with tools such as HubSpot, Intercom, ChurnZero, or similar platforms
• Ability to segment users and tailor engagement strategies across different customer journeys
• Strong command of customer health metrics (NRR, NPS, CSAT, LTV, churn indicators)
• Excellent communication, relationship-building, and stakeholder management skills
• Strong organizational and project management abilities across multiple customer portfolios
• Comfortable working asynchronously using tools like Notion, Slack, and Loom

Benefits:

• Fully remote work flexibility
• Team offsites and international retreats in locations such as Portugal, Croatia, and Greece
• High autonomy with ownership over customer success strategies and outcomes
• Strong focus on learning, coaching, and continuous career development
• Tech and co-working budget to support productivity and flexibility
• 24 vacation days plus 10 additional celebration holidays
• Paid parental leave
• Collaborative, mission-driven, and creator-focused work environment

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.