Software Engineer

Software EngineerThis position involves developing and maintaining a modern, AI-assisted customer experience platform within a digital-first, serverless environment. The software engineer will contribute to building end-to-end features that support customer inquiry classification, context assembly, and response workflows. The role offers an opportunity to work on high-impact projects that enhance operational efficiency and customer engagement through cutting-edge cloud and AI technologies.ResponsibilitiesDevelop and maintain the internal Experience Service Center portal used by operations specialists, including case workflows, agent assist, supervisor views, and administrative tools.Build and support integrations that provide customer context, AI-generated responses, and back-office data at the point of contact.Design and implement APIs and service layers for inbound inquiry classification, customer context assembly, and work routing.Create data visualizations and reporting dashboards using Snowflake to provide insights into volume, queue health, and agent productivity.Collaborate with UX designers and product managers to translate workflow research and operational requirements into functional features.Deploy and monitor cloud-based services on AWS using serverless components such as Lambda, API Gateway, Step Functions, S3, and DynamoDB.Experiment with and incorporate emerging AI tools and models, adapting best practices for integrated development.Write, test, and deploy scalable, reliable code with modern CI/CD pipelines.Troubleshoot and optimize system performance, ensuring continuous system improvement and stability.Foster a collaborative environment aligned with Agile methodologies, maintaining high ownership and delivery standards.Qualifications2 to 4 years of experience in software engineering, with a focus on web applications, APIs, or internal business software.Proven experience developing full-stack applications, including front-end, back-end, and data layers.Hands-on experience deploying production applications on AWS using serverless architecture components.Working knowledge of Snowflake or similar cloud data warehouse platforms.Proficiency with RESTful and event-driven APIs, including authentication, error handling, and retries.Daily use of AI-assisted coding tools such as Cursor, Claude Code, GitHub Copilot, or similar, with a drive to learn and experiment with new AI techniques.Demonstrates a builder's mindset with strong ownership, adaptability, and ability to thrive in fast-paced environments.Experience working within Agile development processes.Bachelor's degree in Computer Science, Software Engineering, Information Technology or equivalent practical experience.Publishing Pay Range: $100,000.00 – $125,000.00 AnnuallyThis is a fully remote role and can be performed from an approved location.At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline – it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.