Patient Registration Representative

Patient Registration Representative

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Registration Representative to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:30 AM 5:00 PM with no major holidays, no on-call and no weekends.

This position is responsible for ensuring a welcoming and efficient registration experience for patients and visitors at the clinic. This includes greeting patients, collecting necessary forms and information for their accounts, updating patient demographics and insurance information, and processing co-pays. The position also involves answering and screening, responding to or directing Business Office phone calls, maintaining patient PMS records, and conducting routine demographic and insurance verification with established patients. Additionally, the position supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology's Shared Values.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Collects, proofs for completeness, and scans/files patient forms and appropriately attaches into EMR or PMS system, while following workflow steps.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt. Answers phone calls in a prompt, courteous, professional manner.
• Answers, screens, and responds to routine business office-related questions via phone, electronic communications, or face to face contact, or routes to appropriate personnel, or take thorough messages.
• Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Maintains registration queue.
• Scans and copies updated insurance, co-pay and identification cards.
• Demonstrates compliance with all policies and procedure including HIPAA privacy rules, and maintains confidentiality of patient and company information.
• Attends required, applicable meetings.
• Remains current on all compliance requirements.
• Ensures all applicable policies and procedures of the company and Network are followed.
• Other duties as requested or assigned.

Qualifications

Education and or Experience:

• High school diploma or equivalent required.
• At least one (1) year front medical office experience required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
• Experience using a PMS and/ or EMR is a plus.

Personal Traits:

• Comfortable working in a team environment but maintains responsibility for individual and assigned clinical area's performance.
• Displays a positive demeanor toward patients, coworkers, and responsibilities.
• Demonstrates a willingness to work with and for others; is flexible and courteous.
• Exhibits behavior that promotes a spirit of cooperation.
• Demonstrates strong time management and critical thinking skills.
• Displays good judgment in problem solving.
• Accepts constructive criticism.
• Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to quality: Emphasizes the need to deliver quality products and/or services

Physical Demands of the Job:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

Work Environment of the Job:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medical preparations and other conditions common to an oncology/hematology clinic environment may occur. Work is performed in a medical office environment. Involves frequent interaction with staff, patients, and physicians.