Payroll and Benefits Manager

We build AI tools for the service pros running a $1 Trillion+ industry. They deserve software that works as hard as they do. Our founders, Tyson and Apurva, grew up answering phones for their moms' businesses. They learned early that for small businesses, a missed call is a lost job. We're building Avoca to help home service pros win every job and grow on their own terms. Who's backing us Backed by the investors defining the next era of AI and vertical software. 02 How we work We're obsessed with our customers. We talk to them daily, sit with their teams, and build to solve their problems. We know the stakes. Fast pace is a given. We meet customers where they are: flying out to their call centers and showing up at industry conferences. Our Values Customer Obsession Seek team members who act decisively when encountering problems rather than dwelling on them. Prioritizing collective success over individual ambitions. Solutions Not Problems Focus on making things better, especially given constant new challenges. 03 Come join us Defining the AI front office for a $1 Trillion+ industry. 100 people and growing. Backed by top investors. We're in Union Square together every day. Lunch on us, and benefits built to support the best work of your career. The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. The people at Avoca are the reason I'm here. Not the market, not the tech stack, the people. These are the people I call when things get hard, not about code, about life. Rong Ye Software Engineering I get to work alongside people who genuinely care about the product, each other, and the businesses we serve. Real trust, real ownership, and a team that celebrates wins together. Selling something that actually transforms how home services companies operate makes it easy to show up fired up every morning. Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it. Avoca is the first company where I've felt like I'm on the cusp of something great. I've been at other startups, but I've never been around a more brilliant team, and I genuinely learn something new every day. We bring the same urgency our clients bring to their customers, and they feel it. Nina Udeagha Technical Account Manager Everything you need to do your best work — and live a great life outside of it. Health & Insurance Comprehensive coverage, multiple plan options. Disability & Life Short and long-term disability fully covered. Build wealth alongside the company. Equity Time Off Recharge whenever you need to. Flexible PTO Unlimited time off plus 10 company holidays. Paid time to bond with your new addition. We feed you while you focus. Work Everything you need to ship great work. Every tool you need, fully covered. In-Office Culture High trust, high ownership. We have each other's backs. Commute Transit and parking covered. Late-Night Rides Uber home on us. Payroll and Benefits Manager Location Address 55 5th Ave #1701, New York, New York , 10003 Full time Location Type On-site Department People Compensation At Avoca, we believe compensation should reflect the value people bring and set them up to share in what we're building. Our total compensation package includes a competitive base salary, equity, and a comprehensive benefits suite covering medical, dental, and vision insurance, a company-sponsored 401(k), flexible PTO, and daily in-office meals. Final compensation is determined by experience, skills, and qualifications, and our recruiting team will walk you through the full details as you move through the process. About Avoca Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We\'re a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 130+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. About the Role As Avoca scales to 300+ employees and contractors globally, we need a dedicated owner for payroll, benefits, equity, and compliance. This role will ensure the fundamentals are flawless — accurate payroll, smooth benefits administration, clean equity tracking, and compliant filings across jurisdictions — while building scalable processes and controls for continued growth. This is a new role reporting to the People Operations Lead. What You’ll Do Own end-to-end payroll for U.S. and international employees and contractors Manage employee compensation changes, including new hires, terminations, compensation adjustments, and off-cycle payments across currencies and time zones Administer Carta equity workflows, including grants, vesting, exercises, terminations, and employee equity questions Own multi-state and international compliance, including tax registrations, statutory filings, worker classification, wage and hour requirements, and equity-related regulatory requirements Own benefits administration, including enrollments, qualifying life events, vendor coordination, employee questions, and compliance-related benefits processes Monitor regulatory changes as Avoca expands into new states and countries, proactively identifying risks before they become issues Reconcile payroll and equity with Finance monthly across all entities, and lead year-end compliance activities including W-2s, 1099s, and international equivalents Serve as the primary point of contact for questions related to payroll, equity, and compliance Build scalable processes and controls that can support 2-3x growth in headcount and geographic footprint What You’ll Bring 5+ years of experience owning payroll, equity administration, and related compliance, ideally at a startup scaling across multiple states and countries Direct experience managing payroll and worker-classification compliance across multiple U.S. states and at least one international market Hands-on experience with Rippling and Carta, or comparable payroll, HRIS, and equity administration systems Strong process-building instincts — you’ve created controls, workflows, and documentation from the ground up, not just operated within existing systems Advanced Excel skills and a detail-oriented control mindset for reconciliations, audits, reporting, and payroll accuracy Clear, calm, and empathetic communication style when supporting employees through sensitive payroll, equity, or compliance questions Bonus: CPP certification, global payroll experience, or deeper exposure to international equity and compliance requirements Who You Are You’re meticulous, fast-moving, and trusted with sensitive details You’re customer-obsessed and treat employees’ payroll, equity, and compliance questions with urgency, clarity, and care You build order out of ambiguity by creating clear, repeatable processes You’re proactive about risk and comfortable escalating issues early You’re energized by working in person with a high-ownership team; this role is expected to be in office 5 days/week Comprehensive medical, dental, and vision insurance Company-sponsored 401(k) through Vestwell Company-wide off-sites Daily in-office lunch through Parkday Dinner covered when working late Commuter benefits and late-night rideshare Standing desks and workspace accommodations available on request All core tools and software provided Compensation: The expected base salary for this role is $140,000-$160,000 with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca\’s total compensation package includes base salary, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. Why Avoca At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. #J-18808-Ljbffr