Executive Director - Omaha (001)

Happy to Help Caregiving provides compassionate, non-medical in-home care that helps clients remain safe, comfortable, and independent in the place they know best: home. We support families through companionship, personal care, respite care, and veteran-focused services, always with an emphasis on dignity, respect, and dependable support. Our goal is to provide care that feels personal, professional, and responsive to each client’s unique needs, preferences, and daily routines. At Happy to Help, we believe great care starts with strong operations behind the scenes. Our administrative and office teams are the backbone of everything we do — coordinating schedules, supporting caregivers, maintaining compliance, and ensuring every client and family receives a seamless, reliable experience. We value team members who take pride in the details, communicate with clarity and professionalism, and understand that the work they do every day directly impacts the quality of care our clients receive at home. Why this role Autonomy with real ownership: Run the business day‑to‑day and share directly in the branch’s profits. Action over bureaucracy: Field time with clients, caregivers, and referral partners, not an 8‑5 desk job. Clear path to impact: Your work translates immediately to new clients served, hours delivered, and jobs created. What you’ll do Business Growth & Partnerships Build and execute a local marketing plan to position Happy to Help as the preferred in‑home care provider. Develop and manage referral relationships (hospitals, home health, hospice, senior living, rehab, physicians, community orgs). Track pipeline and close rates; convert inquiries to starts; grow billable hours. Operations, Staffing & Scheduling Recruit, hire, and onboard caregivers and office staff; ensure all shifts are filled and care plans are followed. Oversee scheduling and on‑call routing for client, caregiver, and partner needs; participate in a rotating on‑call schedule. Use home‑care scheduling/EVV and CRM tools to maintain accurate records and compliance. Client Experience & Quality Conduct in‑home assessments and intakes; set expectations; monitor satisfaction and care outcomes. Resolve issues quickly and professionally; champion a culture of safety, dignity, and respect. Own branch P&L: forecast, manage budget, and drive to margin goals while maintaining quality. Ensure compliance with state non‑medical home‑care regulations, HIPAA, and company policies. Set the tone: hire for values, recognize performance, coach for growth, and maintain high morale and retention. What success looks like (KPIs you’ll own) Monthly revenue & billable hours growth Gross margin and on‑time payroll accuracy Caregiver recruitment, retention, and time‑to‑fill Client satisfaction/NPS and incident rate Referral partner activation and ongoing productivity You’ll thrive here if you Prefer building relationships in the field to sitting behind a desk. Are entrepreneurial, ambitious, and comfortable owning results. Make sound decisions under pressure and keep calm during after‑hours challenges. Communicate clearly with families, clinicians, and caregivers from all backgrounds. Required Qualifications 3+ years leading a team in home care, home health, senior living, healthcare services, or multi‑unit/branch operations, or strong B2B/B2C field sales leadership with service operations oversight. Proven track record meeting sales/business development and operations targets. Valid driver’s license, reliable transportation, and ability to travel locally most days. Ability to participate in a rotating after‑hours/on‑call schedule. Strong written and verbal communication; comfort with spreadsheets, CRM, and scheduling/EVV platforms. Preferred Qualifications Direct experience recruiting/hiring caregivers and overseeing scheduling. Knowledge of state non‑medical home‑care regulations and pay practices. Clinical background, CNA/HHA exposure, or senior‑care intake/assessment experience (not required). Profit share: 20% quarterly cash profit share based on branch performance. Company car with paid gas. Cell phone stipend. Unlimited PTO (subject to corporate approval and business needs). Initial and ongoing training & professional development with our founder and partner agencies. Standard business hours with frequent field time; evenings/weekends as needed for events and on‑call rotation. Work location: primarily in the community and in clients’ homes, with office time for team management and planning. Equal opportunity & background checks Happy to Help Caregiving is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Offers are contingent on successful background screening; some markets may require motor‑vehicle record review, drug screening, TB/health clearance, and proof of work authorization. #J-18808-Ljbffr