Sales Support Associate

Sales Support AssociateMvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.Essential Duties and Responsibilities:The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:Respond to client inquiries (sales and billing)Interact with customers via webinar, phone and emailAssist with inbound and outbound callsBe a key point of contact for subscription renewalsMonitor and track daily, weekly and monthly billingFully understand clients digital journeys, boost conversion, retention and customer delightFully understand and own Mvix billing system: Prepare and send invoices to clientsIdentify and improve billing gapsIdentify and improve churnCreate estimates / proposals for existing clients who are looking for additional products from usCreate estimates / proposals for existing clients who are looking to renew their subscriptions or add new onesFollowup with clients on the status of those proposalsAssist the sales team, as neededCreate Orders, Invoices and ensure timely payment from clientsGenerate and maintain reports and analyticsWhat does it take to be a SSA at Mvix?Minimum 2 years of customer-facing experience; preferably in a B2B SaaS environment.Proven accounting experience with strong mathematical skills is a PLUSStrong customer service and time management skillsUnderstanding of basic principles of finance, accounting and inside salesSuperb time management and detail orientationProven Client Interaction experienceSoftware Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions.Support Packages: Learn and educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements.Team player mentalityCompetitive SpiritAbility to work in a fast-paced, high-energy environmentPreferred skills and qualificationsAssociate's degree or equivalentExperience in accounts receivable (or accounts payable)Experience in driving process improvementScheduleMon-Fri, 8 hour working shift with 1hr "off-the-clock" lunch breakStaggered Shifts are available upon requestThis Role is in-office and reports to our HQ in Sterling, VA. Remote options are available outside of the DMV region.Benefits include:generous PTO, sick leave and holidayshealth and dental insuranceongoing certification opportunitiescompetitive 401k matchflexible hours (no weekend/overnight shifts)gym membership reimbursementcompany-funded professional developmentlife insuranceshort-term disability insurancetenure bonus (5yr & 10yr)And much more……………Did we mention a pet friendly environment?We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.