ABA Operations Manager

St. Mary's Residential Community & Services

Fort Polk, LA

Job Description

Responsibilities include:

Authorizations & Insurance Management

Manage insurance authorization tracking and renewals.
Coordinate authorization requests, extensions, and reauthorizations.
Ensure scheduled services align with approved authorization hours.
Collaborate with clinical teams to obtain required documentation.
Resolve authorization-related issues with funding sources.
Monitor authorization utilization and expiration timelines.

Client Intake & Onboarding

Oversee new client intake and onboarding processes.
Coordinate benefit verification and funding source reviews.
Manage waitlists and client placement activities.
Schedule assessments and service start dates.
Maintain communication with prospective families throughout onboarding.
Monitor intake timelines and conversion metrics.

Operational Leadership

Manage schedule changes, PTO requests, and staffing coverage.
Support staff with day-to-day operational needs
Ensure all authorized hours are appropriately staffed and scheduled.
Minimize service gaps, cancellations, and staffing disruptions.
Help develop and improve operational systems and workflows.
Create standard operating procedures (SOPs).
Identify opportunities to improve efficiency and service delivery.
Lead operational projects and process improvement initiatives.
Support strategic growth objectives.

Staff Support & Retention

Coordinate employee onboarding and orientation.
Maintain staff credentialing and compliance records.
Assist leadership with recruitment and hiring processes.
Support employee engagement and retention initiatives.
Serve as an operational resource for staff concerns.

Revenue & Utilization Management

Monitor authorized, scheduled, and delivered hours.
Track utilization rates for BCBAs and RBTs.
Analyze cancellation trends and implement corrective actions.
Assist leadership with forecasting and capacity planning.
Support operational initiatives that improve revenue performance.

Compliance & Quality Assurance

Ensure compliance with payer requirements and company policies.
Maintain HIPAA-compliant administrative processes.
Monitor staff credentialing, training, and certification requirements.
Assist with audits and quality assurance reviews.
Ensure operational documentation standards are maintained.

Data Reporting & Performance Metrics

Develop and maintain operational dashboards and reports via Aloha ABA.
Track key performance indicators (KPIs).
Present operational data to leadership.
Identify trends and recommend improvements based on data analysis.

Success in this role will be measured by the following KPIs:

Schedule Fill Rate
Staff Utilization
Client Retention
Authorization Renewal Compliance
Reduction in Service Gaps
Reduction in Cancellations
Employee Retention
Onboarding Timelines
Waitlist Conversion
Operational Efficiency Metrics

Required qualifications:

Minimum 2 years of ABA operations, scheduling, intake, authorizations, or practice management experience.
Experience managing BCBA and RBT schedules.
Experience with ABA insurance authorizations and renewals.
Knowledge of ABA service delivery models.
Experience supporting client onboarding and staffing processes.
Strong understanding of ABA operational workflows.
Experience using ABA scheduling and practice management software, Aloha ABA, preferred.
Proficiency in Microsoft Office and Excel
Excellent communication, organizational, and problem-solving skills.

\nCompany Description

For 70 years, St. Mary’s Residential and Community Services has been a premier home for individuals with developmental disabilities, offering personalized care that helps each resident reach their full potential.

Company Description

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Vacancy posted 29 days ago

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