Program Manager

Position Summary The Programs Manager is responsible for direct supervision of the programs teams within the assigned location. Through supervision of client-facing roles, the Programs Manager will oversee programmatic coordination of housing‑first initiatives, HIV case management programs (Ryan White), and HIV/STI prevention strategies including but not limited to PrEP health navigation, harm reduction initiatives, and HIV/STI testing. Salary Range $58,700‑$73,300 Essential Job Functions Travel, drive or have reliable transportation; written communication; utilize a computer for typing and patient/client care; attend meetings; present to small groups; recruit, interview, hire, and train management‑level staff in the department; oversee the daily workflow of the department and provide constructive and timely performance evaluations; facilitate team success while addressing discipline and termination of employees in accordance with company policy and in a timely manner. Major Areas of Responsibilities Oversee direct service staff; including but not limited to recruitment, hiring, approving leave time, approving timesheets & expense reports, implementing disciplinary procedures, training, salary negotiating, identifying needs, and providing staff development through coaching and training. Work collaboratively across multiple departments to promote and improve services for Equitas Health. Provide training and utilization support to staff related to HIV and related health determinants, health record systems and other software, and program and level of service specific procedures. Manage intake, assignment, transfer, and closure processes per agency and funder guidelines. Ensure all documentation is maintained through Equitas Health, ODH, and other software systems. All documentation will be recorded and complete within two business days (48 hours) of provided service. Ensure client eligibility for assistance programs by auditing client files for the collection of all supporting documentation at intakes and updates. Oversight of confidentiality practices to ensure all staff are adhering to confidentiality policies, HIPAA, and other established professional standards and guidelines. Identify and engage health care professionals in the region to provide quality services to HIV+ and high‑risk HIV individuals and establish new relationships. Develop ongoing strategic community partnership to expand comprehensive high‑impact HIV+ and high‑risk HIV interventions among priority populations. Collaborate regularly with colleagues to implement targeted evaluation and quality assurance efforts. Assist with linkage to care for all newly diagnosed clients. Collaborate with Programs Site Manager in developing ongoing strategic community partnerships. Assist leadership in streamlining and adapting best practices for Programs services. Assist with coordination of schedules and appointment‑based services. Assist with organizing various elements of an assignment, event, or project. Ensure required resources are available and utilized correctly, work is not duplicated, timelines are followed, and deadlines are met. Communicate with all participants and promptly and aptly manage difficulties. Conduct client centered HIV test counseling services as needed. Represent the community at local planning advisory groups as assigned. Respond to change with a positive attitude and demonstrate a willingness to learn new methods both on an individual and organizational level. Be able to adapt, control, and apply change principles within their work and team environment. Ensure that action items and updates are provided to staff proactively. Listen and respond to feedback from clients, staff, and community partners and encourage an open expression of ideas, opinions, and feedback. Promote a collaborative, cooperative, and productive working environment, and demonstrate sensitivity, team building, support, and respect. Provide support and training to staff related to learning health record systems and other software, Health Advocacy and Programs procedures, and program specific eligibility, assistance services, and level of care determinations. Demonstrate initiative and leadership by anticipating and problem‑solving service interruptions for clients, staff transitions, and procedural changes. Be willing to operate large mobile sprinter van for community‑based healthcare service events. Education and Licensure Two years of management experience is preferred. LISW or LISW‑S required. High School Diploma or equivalent preferred. Knowledge, Skills, Abilities and Other Qualifications Strong written and verbal communications. Public speaking and group facilitation experience preferred. Sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, sexual practices, harm reduction, and a demonstrated competence in working with Black, Indigenous, Persons of Color (BIPOC), Lesbian, Gay, Bisexual, Transgender, Queer (LGBTQ) communities. Experience in developing culturally appropriate marketing materials and campaigns preferred. Familiarity with patient centered medical home models desired. Adept knowledge in Microsoft Office Products required. Reliable transportation and preferably valid driver’s license. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Equitas Health