Client Advocate

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Client Advocate

Full Time Phoenix, AZ, US

2 days ago Requisition ID: 1116

Join our dynamic team at Kowalski Construction, the leading restoration and reconstruction company in Arizona dedicated to restoring homes and communities. With our commitment to excellence and customer satisfaction, we specialize in revitalizing properties damaged by natural disasters or accidents. We pride ourselves on our professionalism, attention to detail, and compassionate approach to helping homeowners rebuild their lives. As we continue to expand, we are seeking a motivated and organized Client Advocate to join our Sales Division.

Position Overview:

A Client Advocate works directly with clients to learn their goals and establish how the company can meet them. Their duties include regularly meeting quotas, goals, and other forms of client expectations, helping clients understand the limits of their budget or resources and consistently meeting project deadlines laid out by the client.

Must be available for emergency service on call schedule. Available working holidays and weekends.

Responsibilities:

As a Client Advocate, your responsibilities include, but are not limited to:

• Communicating with clients and gathering information about a project’s scope, budgets and timelines
• Meeting with other executives to discuss clients’ project goals, progress and outcomes
• Developing budgets and timelines for clients and the company they work for
• Coordinating teams to meet project milestones
• Assembling new teams to meet clients’ or businesses’ goals
• Reporting and recording all sales activities in a web-based CRM system
• Qualifying inbound leads and prospects via phone and email
• Organizing regular client meetings to ensure excellent customer service
• Prospecting new sales by cold calling businesses
• Holding virtual demonstrations with an end goal of earning a prospect business
• Negotiating terms and conditions with clients
• Collaborating with key decision makers to identify opportunities and develop ideas that deliver sales results
• Uncovering and understanding a company needs
• Attending trade shows and hosting customer events
• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long-term partnerships
• Present products to prospective clients
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data

Qualifications

• Proven experience as an Account Executive or in other sales/customer service role- Minimum of 2 years
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• A business acumen
• Enthusiastic and passionate
• Written and verbal communication skills
• Organization skills
• Time management skills
• Teamwork skills
• Multitasking skillsBudget management
• Sales skills

Benefits

• Company vehicle, Phone, Computer, iPad, and related equipment to conduct business
• Medical (75% paid by employer for employee which you can choose from a PPO or HSA plan), Dental and Vision
• Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) - Kowalski contributes up to 3% of employee contribution
• Vacation and sick time
• Employee Referral Bonus
• Profit Share

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand.
• Frequently required to walk.

• Frequently required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually utilize visual acuity to use equipment, read information, and/or use a keyboard.
• Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds.
• Occasionally work near moving mechanical parts.
• Occasionally work around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.