Resource Specialist

Position Title: Resource Specialist

Work Location: We are hiring: Region B: Alachua, Flagler, Hernando, Lake, Marion, Putnam, Sumter, Volusia, Citrus

Assignment Duration: 3 Months Contract to Hire

Work Schedule: 8 am-5 pm, Monday through Friday. Weekend work may be needed during emergency situations.

Work Arrangement: Remote/Field Based

Position Summary:

Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services

Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed

Background & Context:

Provides resource support to members and connects members to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for member's needs based on industry best practices.

Works closely together as a team cohesively

N/A- only backfills if needed, currently

Key Responsibilities:

• Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions) including the identification and coordination of referral for care/services
• Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed
• Acts as an available resource for members seeking local resource services support and works with members to determine eligibility and care needs based on assessments and care plans/service plans
• Monitors delivery of care/services and performs follow up to members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner
• Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community
• Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community
• Supports with efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency or temporary housing
• Ensure all resource services information is appropriately documented and up to date
• May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach
• Other duties or responsibilities as assigned by people leader to meet the member and/or business needs
• Performs other duties as assigned
• Complies with all policies and standards

Qualification & Experience:

Candidate Requirements

Education/Certification

Required: Bachelor's Degree and 2 - 4 years of related experience.

Preferred:

Licensure

Required:

Preferred:

Years of experience required:

2 - 4 years of related experience.

Pediatric case management experience

Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.

Disqualifiers:

Additional qualities to look for:

Health plan experience

Foster care and/or adoption experience

Top 3 must-have hard skills stack-ranked by importance

1

Child welfare experience

2

Experience connecting families/children to local resources for various services including employment, housing, independent living, justice, foster care, etc.

3

Microsoft Office- Outlook, Word, and Excel

4

PREFERRED: Health plan experience
Foster care and/or adoption experience