Office Associate

PART 1 INTERNAL JOB DESCRIPTION - AUTO RETAIL PARTS & SERVICE ONLY

KEY OUTCOMES:

Collect and process customer payment transactions for the parts and service departments Balance daily cash and prepare bank deposits Process check requests for customer refunds, cancellations or overpayment Perform timely and accurate posting of payment transactions Process purchase orders for vendor payments Post third party warranty claim payments weekly and process invoices for final closing Filing and maintenance of records log and managing inventory of supplies Assist with customer inquiries on the phone and direct to appropriate department Assist Office Manager with clerical support duties QUALIFICATIONS: List the relevant qualifications that are needed to successfully achieve the key outcomes required for the job. Note any preferred qualifications, if applicable. An equivalent combination of education and experience may be considered. Education: High school graduate or equivalent Work Experience: Minimum two year of cashiering experience Accounts payable experience preferred Skills: Able to type 25 wpm. Proficiency with Microsoft Word, Excel, and Access DealerTrack experience preferred Excellent communication and customer relations skills Competencies: Ability to multi-task Strong attention to detail Flexibility and ability to adapt to change Licenses and Certifications: Example: Specific driving classification, ASE, forklift certification, etc. PART 6 EXTERNAL JOB DESCRIPTION -AUTO RETAIL PARTS & SERVICE ONLY The Office Associate will handle cashiering in the customer service lounge and provide administrative support to the dealership’s business office. Responsibilities: Collect and process customer payment transactions for the parts and service departments Responsible for the daily cash balancing and handling daily bank deposits Process any check requests for customers regarding refunds, cancellations or overpayment Ensure timely and accurate posting of all payment transactions Process purchase orders for vendor payments Post third party warranty claim payments weekly and process invoices for final closing Responsible for filing and maintenance of records log, as well as managing supply inventory Assist customers inquires on the phone and redirect calls to appropriate department. Assist the Business Office Manager with various clerical needs Requirements: High school graduate or equivalent Cashiering experience Accounts payable work experience preferred Able to type minimum of 25 wpm and operate ten-key by touch Experience with Microsoft Word, Excel and Access Excellent communication and customer relations skills Detail oriented Must be able to multi-task and adapt to change At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you. Equal Opportunity Employer and Drug-Free Workplace Pay Range: $16.90 - $21.09 per hour #J-18808-Ljbffr Servco Pacific Inc.