Customer Support Specialist

divh2Customer Support Specialist/h2pThe Customer Support Specialist will provide administrative and customer service support to our clients, internal employees, and outside vendors. The Customer Support Specialist coordinates the movement of freight via all modes of transportation./ppEssential Functions:/pulliWill be required to perform data entry tasks./liliWill maintain accurate information and data to be used by clients, other employees, and vendors./liliReceive orders from client and other Cardinal departments./liliAssist others in coordinating movement of goods from shipper to destination within parameters required by customer./liliConfirming carriers are legally permitted to transport freight, commodity, weight, and dimensions./liliNotifying customer if shipment requirements are not be able to be met, if there is an issue with any portion of the shipment affecting pick up or delivery or any other incidents in transit negatively impacting the performance requirements of shipment./liliWork with other staff members to make decisions based on best course of action and circumstances on a shipment by shipment basis maintain service standards, profitability, and fairness to customers and to vendors./liliProviding customers and vendors with actual pertinent shipment detail, i.e. location of the drivers, expected ETAs, etc.; relaying information in a clear, concise, and accurate manner at all times./liliMaintaining a constant sense of urgency moving freight without sacrificing accuracy for speed./liliAs a Cardinal Logistics representative, create a pleasant atmosphere for employees, customers, carriers, and other vendors-making Cardinal Logistics an easy, pleasurable company to do business with./liliOther duties as assigned./li/ulpOther Requirements:/pulliHigh School Diploma or equivalent./liliThree months to one year of experience within the industry./liliMust have thorough knowledge of Outlook, Word, Excel, PowerPoint and the ability to adapt to our other operating systems./liliHeavy phone work will be required along with faxes and e-mails./liliAbility to communicate effectively via telephone, fax, and e-mail./liliMust have excellent interpersonal skills, verbal, and written./liliMust have excellent customer service skills./li/ulpEEO/AA/M/F/VETS/DISABLED/p/div