Office Associate III

Office Associate III

This is an office/clerical position. This position works in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies, and procedures to perform specific office support activities. This position is located at the front desk and serves as the first point of contact for citizens who need assistance or services provided by Shenandoah Valley Social Services. General office tasks include typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying and other general clerical duties as needed. Excellent communication skills, diplomacy and tact are required for this fast-paced environment. The receptionist is responsible for greeting customers and the general public, answering a multi-line phone and routing calls for visitors and customers appropriately. Excellent listening skills, courtesy and respect are expected at all times.

Responsibilities include: answering routine questions concerning programs and services offered by the Department. The receptionist is responsible for distributing program applications and ensuring that customers receive service in a timely manner. Mail is opened and distributed to appropriate worker/unit. Data inquiry is conducted through authorized state databases to determine past and/or current status to ensure that customer is directed to the appropriate worker. Customers are logged into the computer registration database. Assists in providing emergency shelter as mandated and required. General office tasks include typing, filing, distributing mail and faxes, taking messages, operating general office equipment, copying and other general clerical duties as needed. Completes other duties as assigned.

Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Some knowledge of: elementary bookkeeping and accounting. Skills in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems. Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or drafts; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints; and act as a leader to other clerical staff. Experience in professional interaction with the general public by phone and in person. Proficient in the use of various computer software programs and data entry.

Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Preferred Knowledge/Experience: Bilingual Spanish Speaking. Working knowledge of basic Social Services programs and operating systems. Working knowledge of standard office practices and procedures.

Special Requirements: This investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check. All offers are contingent upon satisfactory results of the required checks and screening.

All employees must have a valid driver's license to operate a motor vehicle in the state of Virginia. Driving record must meet agency requirements. Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.

APPLICATIONS, RESUMES AND REFERENCES FOR THIS POSITION MUST BE SUBMITTED ELECTRONICALLY THROUGH THIS WEBSITE. A RESUME MUST BE SUBMITTED WITH YOUR APPLICATION. MAILED, EMAILED, FAXED, OR HAND-DELIVERED APPLICATIONS AND RESUMES WILL NOT BE ACCEPTED. Consideration for an interview is based solely on the information provided. Applications/Resumes must include complete work history.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer