Customer Success Coordinator- AudioSalad (NY or Nashville)

Customer Success Coordinator

AudioSalad is seeking a Customer Success Coordinator to support day-to-day operational workflows across digital distribution, DSP operations, customer support, rights management, and catalog onboarding. This role will work closely with clients, DSP partners, and internal teams to help ensure high-quality content delivery, metadata accuracy, operational efficiency, and strong client support across AudioSalad's growing distribution and supply chain business.

This position is ideal for someone who is highly organized, detail-oriented, operationally minded, and excited to grow within a fast-paced music technology and digital distribution environment.

What You Will Be Doing:

• Support day-to-day operational workflows across DSP delivery, metadata quality control, rights management, client onboarding, and catalog migrations.
• Handle inbound client support requests related to distribution, content delivery, platform issues, and operational troubleshooting.
• Review and troubleshoot metadata issues, delivery errors, ownership conflicts, and DSP platform rejections.
• Assist with client onboarding and catalog migration projects from external distribution partners.
• Monitor operational queues, support inboxes, and workflow backlogs to help ensure timely issue resolution and SLA adherence.
• Maintain internal SOPs, workflow documentation, and operational tracking systems.
• Coordinate with internal teams on high-priority operational issues and client escalations.
• Assist with platform compliance reviews, catalog audits, and quality control initiatives.

What Makes You Qualified:

• 13 years of related professional experience in music distribution, digital operations, content operations, customer support, or rights management preferred.
• Familiarity with digital music distribution workflows, DSP ecosystems, metadata standards, and digital supply chain operations preferred.
• Strong organizational skills with exceptional attention to detail and the ability to effectively prioritize work in a fast-paced environment.
• Comfort working with spreadsheets, operational systems, support platforms, and large content catalogs.
• Strong written and verbal communication skills with a client-service mindset.
• Ability to troubleshoot operational issues independently and escalate appropriately when needed.
• Self-motivated, collaborative, and eager to learn within a growing and evolving business function.
• Professional proficiency in Spanish preferred.

This is a hybrid role that will require you to commute to our NY or Nashville office a minimum of three days a week.