Shift Lead

Job Description

Job Description

Job title: Shift lead
Salary: $18.29-$28
Cross training: FOH and BOH
Location: Bellevue, WA

About US:

Tang Bar is a modern, fast-casual restaurant specializing in build-your-own hot pot bowls made with fresh ingredients and bold, flavorful broths. We are committed to providing an efficient, welcoming, and memorable experience for every guest.

At Tang Bar, we value teamwork, innovation, and a positive atmosphere, making us a great place to grow your career in the restaurant industry.

Responsibilities :

1. Shift Operations Management

• Open and/or close the restaurant according to company procedures
• Lead daily shift execution and maintain smooth operations
• Monitor dining room, kitchen, and service flow throughout shift
• Handle unexpected operational issues quickly and professionally
• Communicate shift priorities and updates to team members
• Complete shift forms and supervisor logs
  

2. Guest Service & Hospitality

• Deliver and enforce exceptional guest service standards
• Greet and assist guests when necessary
• Resolve guest complaints professionally and efficiently
• Handle refunds, discounts, and service recovery when authorized
• Support staff during high-volume periods

3. Team Leadership

• Supervise front-of-house and/or back-of-house employees during shift
• Delegate tasks and ensure completion
• Coach employees on performance, service standards, and procedures
• Hold employees accountable for attendance, breaks, uniforms, and conduct
• Assist with training new hires

Motivate team members and maintain positive morale

4. Food Safety & Sanitation
Ensure compliance with health department regulations
Enforce food safety procedures and proper handling practices
Monitor food quality, freshness, and presentation
Verify proper holding temperatures and sanitation standards
Ensure cleaning checklists are completed
Address safety hazards immediately
Maintain a clean, organized, and inspection-ready environment

5. Cash Handling & POS Responsibilities
Operate and troubleshoot POS systems
Count cash drawers and verify deposits
Ensure accurate cash handling procedures are followed
Approve voids, comps, refunds, and discounts as authorized

6. Labor & Productivity Control
Improve operational efficiency and ticket times
Reduce waste and unnecessary product usage
Ensure employees remain productive during slow periods

7. Inventory & Supplies
Communicate shortages or ordering needs to management
Ensure proper storage and rotation of products (FIFO)
Minimize food waste and operational loss
Track and report damaged or missing inventory

8. Compliance & Policy Enforcement
Enforce company policies and procedures consistently
Ensure break and meal compliance
Monitor dress code and appearance standards
Document incidents, employee issues, or policy violations
Support workplace safety and harassment-free environment standards

Typical Skills & Qualifications
Leadership and communication skills
Ability to multitask in fast-paced environment
Conflict resolution and problem-solving ability
Basic math and cash handling skills
Knowledge of restaurant operations and food safety
Ability to lead by example
Flexible schedule including nights, weekends, and holidays

Common Performance Expectations
Strong guest satisfaction scores
Low ticket times
Proper labor management
Cleanliness and food safety compliance
Employee accountability and teamwork
Accurate cash handling
Reliable shift execution without operational disruptions

Benefits:

• Medical, dental, and vision insurance

• Paid Time Off
• Employee meals and discounts
• Opportunities for career growth and professional development
• Eligibility and benefit offerings may vary based on position and tenure

We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, ancestry, disability, veteran status, or any other status protected under applicable federal, state, or local law.