Operations Support Manager

Team Operations Manager W.W.Williams Company Address 90 Bay State Road, Wakefield, MA, 01880, US Compensation $80,000.00 - $98,000.00/year Schedule Full time Job Type Permanent Description Team Operations Manager Opportunity Summary The Team Operations Manager is accountable for daily execution throughput, technician productivity, backlog control, quality performance, and customer delivery reliability within assigned branches or territories. Job Duties Accountable for daily scheduling execution and backlog health through Service Coordination Supervisors. Own technician productivity, labor utilization, and execution efficiency within assigned territory. Ensure quality assurance reviews are conducted to reduce repeat work and execution defects. Resolve operational customer issues prior to escalation to Regional Operations Manager. Drive corrective action when branch KPIs fall outside established thresholds. Lead hiring, development, and performance management of branch personnel. Work Experience & Qualifications Associate degree from a two-year college or technical school; or two years of related experience and/or training; or equivalent combination of education and experience. Supervisory Experience Strong verbal and written communication skills. Proficient in Microsoft Office Suite. Employee Benefits & Rewards 8 Paid Holidays & 1 Paid Wellness Day Paid Time Off Employee Referral Bonus Program 401k with a Company Match Company Paid Training About the Company W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few. What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done. We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands. W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP. #J-18808-Ljbffr