Summit Operation Center Operator - 2

Position Overview

Handle emergency calls related to security, fire, and medical incidents, dispatching appropriate responses and recording information in real time. They also manage routine reports, site inquiries, and referrals while maintaining accurate communication across teams. This role ensures critical situational awareness during daily operations and emergency events.

Key Responsibilities

• Receive, monitor, and evaluate gate operations for incoming guests, ensuring accurate documentation and verification
• Direct guests to appropriate locations using maps and quality phone etiquette
• Dispatch relevant and key communication, updates, and alerts to staff and guests in emergencies
• Use two-way radio systems to communicate with local authorities and staff
• Monitor weather with software and provide updates to property immediately
• Remain calm and vigilant in stressful situations, emergencies, and weather-related emergencies
• Provide and assist in level 1 operator training
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+

• Preferred: 2+ years in related experience or SBR work experience

• Successfully pass competency training providing during orientation
• Proficient in communications systems such as email, texting, internet, software navigation, Word, and Excel
• Able to work up to 12 hour shifts.
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike, up to 2 hours daily and ability to lift/move up to 70 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing : 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours : 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds