Services Delivery Manager-Deskide/Infra/Network Services

Our client is looking for a Service Delivery Manager to manage and coordinate On-Site Support (Deskside Support) in and around the Washington DC area-

• Build strong relationships with end client stakeholders, which helped align IT delivery with business priorities and manage/develop Team Lead and Deskside ServiceNow ticket performance and customer satisfaction.

• Monitor service performance and resolved escalations

• Provide hands-on technical support and process oversight, reducing repeat incident volume by

root cause analysis and improved documentation.

Top Skills Details

1. Prior experience as a Deskside Support or Network Services Delivery Manager, Delivery Manager or a Deskside Manager supervising 20+ resources and Team Leads

2. The resource must have a technical understand Client Service Delivery... preferably with ServiceNow or equivalent ITSM Tool

3. The candidate must have documented experience managing the delivery of network support.

Additional Skills & Qualifications

Individuals performing this role will optimize the availability of IT infrastructure, systems and services to meet the commitments IBM has made to its clients related to availability target levels in a cost-effective manner. Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets. They will provide a holistic view of the client's environment and make recommendations to improve overall service availability. Develop and maintain Availability Plan which prioritizes and plans IT availability. Monitor IT availability levels by comparing actual levels against targets and addressing shortfalls. Focuses on Individual/Team/ Department Operational Objectives. Skills:

Environment:

Professional knowledge related to incumbent's department or function.

Communication/Negotiation:

Engaged as an independent professional. Ability to articulate and compare alternatives approaches. Negotiate with specified objectives.

Problem Solving:

Recognize problems related to project objectives. Creativity and judgment applied to professional technical, or operational problems. Independently generates solutions, based on analytical skills & business knowledge. Challenge the validity of given procedures and processes to enhance and

improve or develop complementary adjustments /solutions.

Contribution/Leadership:

Works on special projects, or leads small teams, or manages routine technical/ operational activities or departments (national or international). Understands departmental mission and vision. Provides advice in technical/operational domain of specialization. Generally controls own work priorities and methods requiring tradeoffs.

This is a Contract position based out of Washington D.C., DC.

The pay range for this position is $50.00 - $55.28/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Washington D.C.,DC.

This position is anticipated to close on Sep 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.