Relationship Manager, MidMarket

divh2Relationship Manager, MidMarket/h2pSan Francisco, California/ppFin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences./ppOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams./ppFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers./ph3Whats the opportunity?/h3pAs a Mid-Market Relationship Manager, youll be at the forefront of growth; turning momentum into mastery. Youll own a portfolio of fast-growing customers and help them unlock the full power of Fin. Were building a world-class sales organization; fast, ambitious, and unapologetically driven./ppAt Fin, we do sales differently. We dont just pitch; we partner. Were asking our customers to make Fin the heartbeat of their business, and that starts with salespeople who can think bigger, move faster, and win with integrity./ppWe invest deeply in every Relationship Managers growth. Development isnt a slogan here, its baked into how we promote, learn, and lead. In a high-velocity environment where ownership, creativity, and ambition are rewarded, youll find room to stretch, influence, and make your mark./ph3What will I be doing?/h3ulliOwn and grow a portfolio of Fins mid market customers; driving measurable revenue expansion, retention, and long-term loyalty./liliEngage with executives and operators to uncover pain points, position AI-driven solutions, and tie Fins platform directly to business impact./liliDesign and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans./liliPartner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment./liliAnalyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion./liliInvest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition./li/ulh3What skills do I need?/h3ulli5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion./lili3+ years selling SaaS solutions, ideally in complex, high-velocity environments./liliProven success navigating procurement processes and influencing enterprise-level decision-makers./liliExperience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value./liliA track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals./li/ulh3Bonus skills attributes/h3ulliSharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike./liliStrong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization./liliHigh intellectual curiosity and a growth mindset./liliA trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations./liliDemonstrated leadership, influencing not only within your team but across functions to drive alignment and results./li/ulh3Benefits/h3pWe are a well-treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us!/pulliCompetitive salary and meaningful equity/liliComprehensive medical, dental, and vision coverage/liliRegular compensation reviews - great work is rewarded!/liliFlexible paid time off policy/liliPaid Parental Leave Program/lili401k plan match/liliIn-office bicycle storage/liliFun events for employees, friends, and family!/liliUnlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated/li/ulp*Proof of eligibility to work in the United States is required./ppThe OTE range for candidates within the San Francisco Bay Area is $226,000 - $265,440. The range listed reflects multiple levels within the company - leveling and compensation will be determined throughout the interview process. Actual OTE pay will depend on a variety of factors such as education, skills, experience, location, etc. The OTE pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs)./ppPolicies/ppFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week./ppWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values./ppFin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law./p/div