Personal Banker II - Oak Park, IL or surrounding area

Personal Banker II – Oak Park, IL or surrounding area Location: Oak Park, Illinois 60304 Total Base Pay Range: $43,680.00 – $69,900.00 USD annual Job Overview Selected candidates will become a Retail Personal Banker II after completing a 4- to 8-week onboarding and education program that includes rotations in Operations and Sales & Service. The role is a sales position focused on sales development and relationship building through the promotion of deposits, loans, fee-based services, and customer retention. The Retail Personal Banker II is responsible for selling a full range of banking products and services to meet existing and prospective customers’ needs, while providing specialized care and service. The role utilizes the consultative sales and service process, and manages risk by identifying, assessing, managing, monitoring, and reporting risks while adhering to the Bank’s policies and procedures. Essential Duties And Responsibilities Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs. Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using the value proposition. Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews. Primarily focused on cross-selling to existing customer base and engaging in outside sales activities, such as Membership Advantage onsite presentations, business sales calls, and community financial literacy events, as directed. Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate to provide timely, holistic financial solutions. Consistently meet or exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L. Provide guidance to CSRs regarding the sales and referral process. Promote customer satisfaction with a friendly, helpful demeanor and professionalism. Act with confidence by answering customer questions and owning customer issues. Maintain a position of trust and responsibility by keeping all business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times. Adhere to established policies and procedures while opening and servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owning sourced loans from application through closing. Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager. Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure. Minimum Knowledge, Skills And Abilities Required College degree or work experience providing transferable skills or a combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers. Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information. Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication. Demonstrated ability to develop a working knowledge of Retail policies and procedures to utilize good judgment in making sound decisions. This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Working Conditions Normal office environment. Extending viewing of computer screens. Program will require the ability to travel within the affiliate for training and scheduling flexibility. Travel outside of the affiliate will be required for various classroom training sessions. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr Fifth Third Bank