Patient Access Scheduling Representative Senior

Position Summary Responsible for completing tasks associated with specific assignments with little or no direction. Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Position Summary Responsible for completing tasks associated with specific assignments with little or no direction. Schedules, registers, initiates pre-authorization and referrals process, confirms and maintains patient diagnostic appointments, surgeries and/or medical procedures for McLaren Health. Essential Functions and Responsibilities as Assigned Provides training and guidance to Patient Access Scheduling Representative as required. May be assigned special projects related to Patient Access Scheduling workflow, procedures, etc. Obtains required patient demographic and insurance information for McLaren Health, governmental requirements, billing and third-party payer needs Provides courteous and efficient services to customers and accurately documents/verifies patient pre-registration information in a professional and timely manner. Collects, documents, scans all required demographic and financial information. Provides physician and/or diagnostic appointment scheduling. Maintains knowledge of insurance and authorization requirements. Performs real-time insurance verification and interprets responses. Informs patient of insurance requirements for services provided such as authorizations/pre-certifications and referrals Estimates and collects copays, deductibles, and other patient financial obligations Handles inbound and outbound calls with the goal of growing business, customer satisfaction, and customer retention, providing ease of access to McLaren Health services. Qualifications Required High school diploma or equivalent required 5-years experience in a customer service role or health care industry. Preferred 2-years previous experience with third party medical insurance, HMO and managed care including experience with CPT and ICD-10 coding and medical terminology Equal Opportunity Employer of Minorities/Females/Disabled/Veterans Additional Information Schedule: Full-time Requisition ID: 26010312 Daily Work Times: 9am - 5:30pm Hours Per Pay Period: 80 On Call: No Weekends: No #J-18808-Ljbffr McLaren Health Care