Shelter Supervisor

JOB TITLE: Shelter Supervisor (Full-Time) REPORTS TO: Director of Housing SCHEDULE: Sunday-Thursday (9:00am-5:30pm) LOCATION: Los Angeles, CA, Meadow at Melrose, On-site STATUS: Full-time, 40 hrs/wk, Exempt DRIVER POSITION: Yes (If yes, see driving policy below) SALARY RANGE: $70,304 Annually

ABOUT US

Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

ABOUT THE ROLE

The Shelter Supervisor oversees daily operations of a 24-hour, 60-bed interim housing program for transitional age youth, ensuring resident and staff safety, supervising team members, supporting case management, and maintaining program compliance. The ideal candidate has experience with at-risk populations, trauma-informed care, and managing residential programs, preferably serving youth experiencing homelessness.

WHAT YOU'LL DO

Oversee day-to-day program operations, ensuring a safe, clean, and welcoming environment for residents, staff, and visitors. Supervise, coach, and evaluate a team of resident coordinators, support staff, and case managers. Provide trauma-informed guidance and crisis intervention to staff and residents, including de-escalation, mediation, and after-hours support as needed, including driving to and responding to site-related emergencies when required. Ensure program policies, procedures, and site protocols are consistently followed and updated in alignment with contracts and best practices. Ensure staff are conducting regular room checks to monitor resident safety and well-being; checks are typically performed hourly overnight and at key times during the day, in accordance with program policies and licensing requirements. Ensure staff are accurately updating program logs, documenting resident interactions, incidents, and other relevant information in a timely manner. Collaborate closely with case management staff to support resident intakes, move-ins, discharges, and referrals, ensuring residents are connected to housing and community resources. Drive to and attend internal meetings, community partner meetings, trainings, inspections, and other off-site obligations as required. Monitor resident engagement in services, encouraging participation in programming, workshops, and case management. Manage program compliance, quality assurance, and data integrity; ensure timely and accurate completion of HMIS and internal documentation. Support preparation for audits, inspections, and program reporting, ensuring contract deliverables and outcomes are met. Conduct regular staff check-ins, team meetings, and provide opportunities for training and professional development. Maintain program budgets and monitor expenses in alignment with financial guidelines. Provide on-site coverage as needed, including nights and weekends, to ensure continuity of operations and resident support when shifts are open. Other duties as assigned to support the mission of the organization.

WHAT YOU'LL NEED

Commitment to the mission, vision, and values of SPY with a passion for housing justice and youth empowerment. Bachelors Degree in Social Work, Psychology, Sociology or related field is preferred (lived experience or related work experience is strongly considered) 3-4 years of experience providing direct services to high-risk transitional age youth (TAY) is required. 3-4 years of experience accessing social services (homeless services, DCFS, probations, DPSS, Demonstrated Knowledge of best practice models including: Housing First, Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, Harm Reduction, Trauma-Informed Care, Critical Time Intervention. Strong communication, leadership, and organizational skills with the ability to foster a collaborative team culture. A self-starter who is prepared to drive innovative solutions within the organization An ability to work in a fast paced environment requiring flexibility, problem-solving, and effective crisis management.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS

Prolonged periods of sitting at a desk and working on a computer. Changes in the environment, such as the office or outdoors. Physical effort/lifting, such as sedentary- up to 15-20 pounds at times.

SPECIAL CONDITIONS

All SPY employees are mandated reporters and are legally required to report any reasonable suspicion of child, elder, or dependent adult abuse or neglect. Effective August 9, 2021, the State Health Officer has mandated that all workers, paid or unpaid, in homeless services organizations must provide proof of vaccination. If eligible for a booster shot, proof of booster is also required. Please submit proof of vaccination to View email address on click.appcast.io. To request a reasonable accommodation or exemption, please get in touch with HR at the same email address. It's important to note that these accommodations are not guaranteed. Applicants are required to provide a copy of their driving record from the Department of Motor Vehicles, along with a copy of their valid driver’s license and proof of insurance. Job offers are contingent upon a satisfactory driving record. For driver positions, driving is an essential job function and cannot be reasonably accommodated, employment may be discontinued. NOTE: All staff members will be considered introductory employees for the first three months of employment and will not be considered regular employees until the conclusion of this period. SPY reserves the right to extend an employee’s introductory period. In no way does the expiration of this introductory period change the fact that all employees are at-will. Employees continue to have the right to terminate their employment/business relationship at any time, with or without cause or notice, and SPY has the same right. The organization, in its sole discretion, may change the job duties, responsibilities and assignments of any position, at any time.

BENEFITS & PERKS

Safe Place for Youth offers a competitive benefit package including comprehensive health coverage, 403b with agency contribution, and ample paid time off. We also offer unique perks including professional development opportunities that are tailored to your individual career growth.

EEO STATEMENT

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Safe Place for Youth does not discriminate on the basis of any protected status under federal, state, or local law. Safe Place for Youth is an equal opportunity employer committed to a diverse and inclusive workforce. In addition, the organization will consider employment-qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. #J-18808-Ljbffr Safe Place for Youth