Infrastructure Service Lead - TS/SCI with Polygraph

INFRASTRUCTURE SERVICE LEAD (ISL)

Type of Requisition: Pipeline Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Infrastructure Administration, IT Operations Support, System Health Monitoring, System Performance Monitoring Certifications: None Experience: 10 + years of related experience US Citizenship Required: Yes

YOUR IMPACT

Own your opportunity to support national defense. Your work will help keep critical operations secure and connected across the global enterprise directly, contributing to a mission that protects our nation every day.

KEY RESPONSIBILITIES

Serve as the primary technical lead for infrastructure services within the IT Operations Center (ITOC), providing 24/7/365 operational oversight and initial incident assessment Monitor and analyze enterprise alerts, alarms, dashboards, and system health indicators to identify issues and coordinate with service lane SMEs and Senior Technical Advisors for timely resolution Act as the central interface between leadership, regional operations, cyber teams, network teams, desk side support, and other service lanes to facilitate coordinated response and communication during events Initiate and lead crisis action teams for critical infrastructure incidents, ensuring rapid escalation, tracking, and documentation Maintain the Common Operating Picture (COP), enterprise monitoring sites, and collaboration dashboards to provide accurate, real‑time visibility of infrastructure service health Track planned and emergency maintenance actions impacting infrastructure services and communicate operational impacts to stakeholders

WHAT YOU’LL NEED TO SUCCEED

EDUCATION: Bachelor’s degree in an IT‑related field, or 12+ years of relevant IT experience in lieu of a degree CLEARANCE: Active TS/SCI clearance with a favorable polygraph Hands‑on experience with core infrastructure services (e.g., Active Directory, storage, server compute, web services, network troubleshooting) Ability to operate effectively in a 24/7/365 enterprise operations environment and meet manning requirements Strong analytical and troubleshooting skills with the ability to perform initial incident triage and assess root cause indicators Experience working in high‑tempo operational or network operations center (NOC/ITOC) environments Clear communication skills with the ability to coordinate across multiple service teams under pressure US citizenship required

LOCATION

: Onsite LOCATION USA MD Annapolis Junction (Onsite) EQUAL OPPORTUNITY EMPLOYER / INDIVIDUALS WITH DISABILITIES / PROTECTED VETERANS Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans #J-18808-Ljbffr Dormont Manufacturing Co