Social Work Supervisor II

Social Work Supervisor II

Buncombe County Health and Human Services is seeking a dedicated and collaborative Social Work Supervisor II to join our team. This position is to provide supervision for social work staff with job functions in both Adult and Child Intake such as receiving and screening reports of suspected abuse, neglect, and dependency of minor children, reports of suspected abuse, neglect, or exploitation of adults with disability, providing resources and referral information for community services when appropriate to the public while ensuring the adherence to established laws, policies, procedures and standards.

This position will work under the leadership of Social Work Program Manager Briseida Jimenez-Bark and will provide guidance and support to a team of approximately five social work professionals. The ideal candidate will bring strong supervisory skills, a commitment to service, and the ability to cultivate a positive, high-performing team environment while ensuring high-quality services for the communities we serve.

Purpose of the position:

The purpose of this position is to provide supervision for social work staff with job functions in both Adult and Child Intake.

Minimum Education, Training and/or Experience (required at time of hire): Master's degree in social work from an appropriately accredited institution and one (1) year of directly related experience; or a bachelor's degree in social work or master/s degree in a human services field from an appropriately accredited institution and two (2) years of directly related experience; or a bachelor's degree in a human services field from an appropriately accredited institution and three (3) years of directly related experience; or a bachelor's degree from an appropriately accredited in any field institution and four (4) years of directly related experience; or an equivalent combination of education and experience.

Additional Training and Experience: English/Spanish bi-lingual speakers preferred. Certificate of completion of the NCDHHS Preservice Training: Child Welfare in North Carolina is preferred.

Supervisory/Leadership Responsibilities: Supervise a group of employees with responsibility for assignment and flow of work, employee development, appraisal, and eliminating ordinary difficulties. Work activities likely affect the accuracy, reliability, or acceptability of services to the extent that others rely on the advice given in order to make decisions.

Essential Functions of the position:

• Assign, direct, and supervise activities of a group of staff who provide direct services to clients through case review, ensuring adherence to established laws, policies, procedures, and standards.
• Provide and/or coordinate appropriate training and development for new and existing employees, supply information, technology and reference materials necessary to perform specific jobs functions.
• Address complaints with regard to client satisfaction and appropriateness of services by staff or clients and make assessment and recommendations for resolution.
• Engage community partners and organizations within the community to assure that concerns of Buncombe County citizens are being addressed and to influence the success of program outcome
• Administer and assure compliance with all County, human resource and governmental policies, rules and statutes including those covered by local, state, and federal laws specific to program area.
• Ensure a fully staffed, competent workforce and a safe and supportive work environment for all employees.
• Represent the agency in advocating for services needed to serve this population.
• Performs other related duties as assigned.

Knowledge, Skills, Abilities:

• Extensive knowledge of social work principles, techniques, and their application to specific casework and community problems; knowledge of person/family-centered philosophy and family system dynamics.
• Extensive knowledge of the laws, regulations, and policies which govern adult/child welfare programs, including a thorough knowledge of all relevant manual materials, knowledge of after-hours on-call policy and procedures.
• Knowledge of the methods and principles of casework supervision, training, and administration.
• Knowledge of management techniques and styles.
• Knowledge of medical, behavioral, and socio-economic problems and their treatment.
• Ability to supervise, train, and direct social workers in various programs.
• Ability to transfer knowledge to staff in such a way that it is accepted and utilized, to provide encouragement and support to staff in day to day activities as well as crisis situations.
• Skill in promoting clear communication, coordination and responsiveness between staff and administration.
• Skill in counseling and interviewing and the ability to express ideas clearly and concisely
• Skill in creating resources when none are readily available.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.