Visual Merchandiser/Sales Advisor

Visual Merchandiser/Sales Advisor

Twenty years ago, Les Composantes began with a selection of vintage pieces, born from a desire for creative independence and an eye for detail. That instinct and an appreciation for design that endures have shaped everything that followed.

From there, Szane was born in Paris in 2013. Since then, la famille has continued to grow, with Octobre ditions for men, Les Composantes reimagined as a home and lifestyle destination, and Petit Szane for children.

Our story has unfolded like life itself: through instinct, spontaneity, and learning. We developed a singular approach to detail, service, and connection. A way of imagining a Parisian wardrobe for real life, first online and later through our Appartements. From day one, we have been guided by a commitment to making beautiful design accessible, without ever compromising on quality.

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are looking for a talented Visual Merchandiser/Sales Advisor to contribute to the next chapter in Szane's journey. This position is based in Upper East Side in New York, NY.

Your main responsibilities will be:

As a Visual Merchandiser, your tasks will be (20 hours/week):

• Be the guardian of the store's image:
• Ensure that products are presented in line with Szane's DNA and in accordance with our merchandising guidelines;
• Monitor and maintain the image of the store while ensuring its commercial viability;
• Use the "Merch Checklist" to organize work and identify needs.
• Have a fashion culture in order to be proactive;
• Offer customers an inspiring shopping experience.

Raise awareness and train teams in VM:

• Disseminate and circulate VM information (photos, merch sheets, focus, VM standards, etc.) through active communication;
• Maintain active communication with managers in order to best meet their expectations.

Oversee the scenography of the Appartements:

• Be responsible for POS advertising and merchandising materials;
• Ensure the store is well maintained in collaboration with the maintenance manager at headquarters;
• Manage and monitor service providers (flowers, books, etc.);
• Manage special projects and post-renovation reinstallations (window displays, product presentation updates, etc.).

As a Sales Advisor (15 hours/week):

Deliver a unique customer experience:

• Make the customer the priority in the store to ensure optimal customer service;
• Embody the Szane spirit and style through impeccable presentation (respect for grooming);
• Welcome your customers with generosity and empathy to offer them the best possible experience;
• Consider your customers' personalities to identify their desires;
• Introduce them to the brand and our different worlds/products;
• Be an ambassador for the brand's omnichannel approach (apartment and web);
• Demonstrate curiosity and develop in-depth knowledge of the brand and products;
• Be proactive in proposing specific actions to make the customer experience memorable and unique;
• Handle customer complaints and dissatisfaction to satisfy and retain our customers;
• Be familiar with our CSR policy in order to respond to customers.

Ensure that operations run smoothly:

• Apply Szane policies, standards, and procedures;
• Collect payments and comply with operational procedures;
• Carry out specific processes (returns, exchanges, reservations);
• Ensure proper inventory management.

Be a team player:

• Be a team player, participate in all related tasks;
• Help create a positive and harmonious environment to foster group synergy;
• Relay the brand's commitments.