Manager Operations - Underwriting Support

Manager Operations - Underwriting Support

Implements initiatives and strategies to optimize business processes. Improves operational efficiency including employee productivity and budget spending. Works with Supervisors and Directors to ensure all goals are being met across the division. Oversees compliance of HSB standards, practices and quality control activities. Ensures performance management practices are equitably applied to all team members and is a point of escalation as needed.

Education and Experience

• Bachelors Degree or equivalent work experience is required
• 5+ years of customer service experience
• 3+ years previous leadership or supervisory experience

Knowledge and Skills

• Leadership skills
• Strong communications skills (verbal and written)
• Time management skills
• Prioritization skills
• Strong working knowledge of Microsoft Office Suite
• Strong analytical and mathematical skills
• Strong administrative, management and personnel recruitment skills
• Adaptable to change

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.