Operations Coordinator

AxiaWomen's Health is the nation’s largest community-based, integrated women's health network in the country serving women throughoutNew Jersey,Pennsylvania,Indiana, andKentucky. At its core, Axia Women’s Health is a community of over 400 providers across nearly 150 locations committed to providing a more caring, connected, and progressive health care experience for women. Its rapidly growing network spans OB/GYN care, breast health, high-risk pregnancy care, urogynecology care, behavioral health, and fertility. Together, Axia Women's Health puts women first by delivering the personalized care needed for women to lead healthier, happier lives. Axia Women’s Health has been recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and certified as a Great Place to Work for five consecutive years. Learn more at . The People Operations Coordinator delivers exceptional HR support by serving as a trusted resource for colleagues throughout the employee lifecycle. This customer-focused role combines responsive service with technology, process improvement, and continuous innovation to create a seamless and efficient colleague experience. Ideal candidates are service-oriented, tech-savvy, and thrive in a fast-paced, remote environment. Essential Functions Colleague Support & Customer Service Serve as a primary point of contact for People Operations inquiries, providing timely, accurate, and professional support across key areas of the colleague lifecycle. Deliver a consistently positive colleague experience by responding with empathy, clarity, and a solutions‑oriented approach. Assess inquiries to determine the most effective resolution method, including written communication, system guidance, or live support when appropriate. Maintain thorough, well‑documented case notes within digital ticketing systems to ensure continuity and service‑level adherence. Technology Utilization & Digital Enablement Leverage HR systems and digital tools (e.g., HRIS, ticketing platforms, workflow tools) to resolve inquiries efficiently and accurately. Promote and support colleague self‑service by guiding users to available tools, resources, and system functionality. Identify opportunities to improve tool adoption, reduce manual work, and optimize system usage across People Operations processes. Support data accuracy and system integrity through consistent, detail‑oriented execution. Process Improvement & Innovation Identify recurring issues, inefficiencies, or friction points in People Operations workflows and propose practical solutions. Partner with People Operations peers and stakeholders to streamline processes, reduce cycle times, and improve scalability. Contribute to the development and maintenance of documentation, job aids, and standard work instructions. Assist with testing, rollout, and adoption of new People Operations tools, enhancements, or process changes. Cross‑Functional Collaboration Collaborate with HR Business Partners, Recruiting, Payroll, Benefits, and other teams to ensure smooth handoffs and aligned service delivery. Escalate complex or sensitive issues appropriately while maintaining ownership of the colleague experience. Participate in team initiatives, audits, reporting, or special projects as needed. Skills Strong customer service mindset with a focus on responsiveness, professionalism, and clarity. Excellent written communication skills, with the ability to adapt tone for diverse audiences. Comfort working in digital, remote‑first environments with multiple systems and tools. Demonstrated ability to identify process inefficiencies and suggest improvements. Strong organizational skills and ability to manage multiple priorities in a deadline‑driven environment. Beginner to intermediate Excel skills (e.g., filters, lookups, basic data analysis). Familiarity with HR systems and tools, preferably UKG and digital ticketing platforms. Curiosity, adaptability, and willingness to learn new technologies and processes. Education & Experience 1-3 years of experience in a HR support, People Operations, or service-delivery role Experience supporting HR processes in a healthcare, multi-location, or high-volume environment Prior experience in a customer service or operations-focused role strongly preferred Experience with Lean Six Sigma or other continuous improvement methodologies is preferred Pay or shift range: $23 to $26 The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons. Full Time Benefits Summary Full time benefit-eligibility beginning the first of the month after hire 401(k) with company match Generous PTO offering with additional time off for volunteering Choice of multiple medical insurance plans to best meet your needs Access to Axia providers at little to no cost through Axia’s medical insurance Axia-paid life insurance, short term and long term disability Free counseling for colleagues and family members, including parents and parents-in-law Access to discount on Hotels, Theme Parks, Gym Memberships, and more through the Great Works Perks Program Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA w/ employer contribution, identity theft, long term care, pet insurance and more! At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Applicants must be currently authorized to work in the United States on a full-time basis.