Field Service Engineer III (Chemistry Analyzers)

Field Service Engineer III

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Target Location: Salt Lake City, UT, Boise, ID, or Portland, OR

Ideal candidate will live in to support the the Mountain West and Great Plains region for this position near a major airport. There will be up to 85% overnight travel within territory.

What you will do:

The Field Service Engineer III will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.

Key Responsibilities:

• Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
• Provide effective, timely communication and negotiation scheduling with the customer, partner.
• Ensure effective and timely service and appropriate documentation is recorded through required processes.
• Knowledgeable of safe operations and maintenance of the analyzers.
• Maximize analyzer uptime and maintain a high level of customer satisfaction.

Technical Responsibilities:

• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs.
• Assist with on boarding of new hires.
• Shows ability to coach/mentor other Field Service Engineers.
• Opportunity to be trained as a trainer on one or more instruments.
• Other duties as assigned.

Minimum Qualifications:

• Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
• Minimum 3+ years' experience as a Field Service Engineer.
• Effective communication skills and establishing good customer rapport are essential.
• Proven ability to prioritize service requests and produce clear and concise documentation.
• Must have ability to work independently and have good organizational, communication and time management skills.
• Computer proficient.
• Must be available to travel overnight up to 85% within the territory or other areas as required.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to pass a comprehensive background check, which includes a drug screening.

Essential Functions and Physical Requirements:

• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Maintain a valid driver's license and safe driving record.
• Regular and reliable attendance.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!