Senior Field Service Mechanic/Technician - Forklifts & Heavy Machinery

Department: Service Location: BR01- CHARLOTTE, NC Description ️ Seize the Opportunity: As a Senior Technician, you’re not just fixing equipment—you're powering industry, mentoring talent, and driving excellence. At WMH ( we build unstoppable careers, offering training, mentorship, leadership development, and cutting‑edge automation solutions across 11 locations in NC, SC, TN, VA, GA, AL. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission. We’re not only a dealership; we’re redefining the industry as a full‑scale solutions provider, delivering automation, fleet technology, and next‑level innovation. When you join WMH, you’re stepping into a future filled with opportunity, advancement, and impact—here your career moves forward. Key Responsibilities Independence & Field Expertise Start your workday from home, servicing customers on‑site in a company‑provided van. Maintain and repair forklifts, heavy machinery, and material handling equipment across warehousing, distribution, and manufacturing. Deliver on‑site service with speed, accuracy, and professionalism. Advanced Diagnostics & Repairs Troubleshoot complex mechanical, hydraulic, and electrical issues with precision. Execute top‑quality repairs and preventive maintenance to maximize uptime. Maintain WMH and customer equipment at peak performance through scheduled maintenance, inspections, and safety checks. Lead & Mentor the Next Generation Train and develop junior technicians, fostering a culture of excellence. Set the gold standard in service, helping newer technicians refine their skills and elevate their careers. Customer Engagement & Service Excellence Work closely with clients, providing expert consultation, service recommendations, and technical solutions. Keep customers informed about service updates, repairs, and proactive maintenance. Documentation & Compliance Maintain accurate service reports, repair logs, and work orders. Uphold OSHA standards, industry regulations, and best practices. The Field Diverse job sites, weather‑ready, embrace dust and noise. Physical Requirements Stand, walk, bend, kneel, stoop, crouch; lift and move items weighing over 50 lbs. Vision: close, distant, color, peripheral, depth perception, and focusing. Qualifications 5+ years as a mechanic/technician in material handling, heavy equipment, or automotive industries. Advanced knowledge of diesel engines, hydraulics, electrical systems, and industrial machinery. AS E Certification (preferred) in brakes, electrical, diesel, and preventative maintenance. Forklift certification a plus. Ability to diagnose, troubleshoot, repair, and maintain complex industrial equipment. Familiarity with OSHA regulations, equipment compliance, and workplace safety standards. Strong troubleshooting and critical‑thinking skills. Proven leadership and mentorship ability. Outstanding customer service and communication skills. Experience with diagnostic software, schematics, Microsoft Office, digital work platforms, and fleet management systems. Self‑motivated, detail‑oriented, and results‑driven work ethic. Valid driver’s license; required for company van usage. Perks of Being a WMH Team Member Premium Health Coverage: medical, dental, and vision insurance with HSA & PPO options, company‑paid AD&D & life insurance. Exclusive Training & Career Growth. Generous PTO plan + paid holidays. Competitive pay & performance‑based incentives. Tool allowance (quarterly). Uniforms provided & laundered weekly. PPE & safety shoe allowance. Monthly cell phone allowance. Company van, tablet, and fuel card. 401(k) match up to 9% + profit‑sharing. Unmatched job stability in a booming industry. Work‑life balance with flexible schedules. Ongoing professional development. Be part of something bigger. Equal Employment Opportunity At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they’re respected, supported, and valued. We provide equal employment opportunities to all — regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we’re here to help. Please reach out and we’ll gladly support you. Your Career Has a Future Here We don’t just offer jobs — we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it’s recognized and developed. Explore Opportunities: #J-18808-Ljbffr WMH Solutions