Deskside Support technician

Job Title: FSO Lead

Location: Philadelphia PA 19131

Mode : Contract (6+ Months) - Onsite

Responsibilities:

• Recommend Services and standards for supporting the End-User Compute and Field Services environment/End-Users

• Deploy and manage in-scope hardware and software

• Support End-User data backup, storage and recovery Services for all End-Users

• Provision and support remote site networks ( e.g. , Local-Area Network (LAN), Wide-Area Network (WAN) connection, etc .) and related operations (e.g., procure, design, build, systems monitoring, Incident diagnostics, troubleshooting, Resolution and escalation, security management, and capacity planning/analysis), as required to meet computing requirements

• Provide support for stand-alone Uninterruptible Power Supply (UPS) systems

• Provide server break/fix and Level 2 Support for equipment and system software as coordinated through the IT and Clinical Service Desk Services

• Provide break/fix Level 2 Support for in-scope hardware and software as coordinated through the IT and Clinical Service Desk Services.

• Provide remote and deskside support to authorized users as needed to fulfill Service requirements

• Provide Incident determination, root cause analysis and Resolution

• Manage and maintain inventory of in-scope software licenses

• Ensure software license compliance and reconcile software installations with license rights

• Provide support for financial audits, as requested

• Perform access control (file systems, disk space, etc .), as it relates for an authorized user

• Manage and maintain inventory of in-scope hardware, include asset tagging and recording

• Provide technical support for all hardware/equipment of the remote site computing infrastructure

• Establish procedures for procuring appropriate equipment sparing requirements and maintain spares inventory levels for all in-scope Hardware and Equipment to meet temporary capacity needs and SLRs

• Manage and maintain spare inventory for in-scope hardware devices, advising of inventory levels of in-scope hardware in accordance with Policies and Procedures

• Track requests for new devices, spare components or peripherals

• Fulfill requests for replacement devices, components or peripherals from the spares inventory

• Provide ad hoc fulfillment of approved new devices, components or peripherals

• Manage device life cycle for devices as part of ongoing refresh process

• Provide advice to other vendors as required, on:

• Support remote site infrastructure system software ( e.g ., operating systems, utilities as listed in the applicable SOW Schedules, etc. )

• Implement and coordinate all changes to the remote site infrastructure, including those that may affect the Service Levels of any other Recurring Services SOWs and Third Parties

• Create, maintain and provide all appropriate project plans, project time and cost estimates, technical specifications, management documentation, and management reporting in a form/format that is acceptable

• Identify and implement opportunities to consolidate infrastructure, improve utilization, availability, and cost in conjunction

• Provide BYOD capabilities and support

• Support provided and standard-approved projectors that are not part of the managed teleconferencing or video conferencing services