Bilingual Total Quality Specialist

To uphold quality standardization across all lines of business, the remote Bilingual Total Quality Management Specialist will manage quality programs, evaluate complex cases, and oversee escalated transactions while residing in Arizona, Florida, Georgia, or Texas. Key responsibilities Maintain the health and reliability of quality programs by ensuring standardization and consistent application of evaluation rubrics Evaluate and resolve high-complexity cases, focusing on root-cause identification and systemic resolution Serve as the Subject Matter Expert for quality standards and support the testing and implementation of new quality programs Required qualifications Bilingual in Spanish 1+ years of previous work experience in a healthcare environment and quality assurance 1+ years of experience demonstrating strong quantitative and analytical skills Experience coaching peers or auditors 1+ years of experience working with data and reviewing data using G-sheets