Asset Protection Captain, Destiny USA - Full Time

Job Overview The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. The role also involves supporting the store’s efforts in delivering the best customer service within a controlled environment to ensure maximum sales at the highest profit rate attainable. Full‑time colleagues are typically scheduled for 30 or more hours per week, and part‑time colleagues for 12‑24 hours per week. All schedules include weekend shifts, with hours adjusted according to business needs and colleague availability. What You Will Do Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property Develop, implement, and communicate programs to prevent theft among customers and employees Participate in initial orientation and ongoing training including computer, surveillance, and alarm systems Respond to customer and associate incidents to facilitate first aid and minimize company liability Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company Investigate criminal violations against the person or property of any customer or associate that occur on company premises Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence Successfully complete all security training requirements and maintain personal certifications as required by law Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases Testify in court concerning any case, criminal or civil, in which the company is a party of interest and the Asset Protection / Loss Prevention Detective is summoned Work on special assignments, investigations, and surveillance as directed by the Store AP/LP Manager Respond to alarm conditions at the assigned store Perform other duties as needed Maintain regular, dependable attendance and punctuality Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities Who You Are High School Diploma or equivalent required 1–2 years of related experience Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers Resourceful self‑starter who works well independently as well as part of a team, and can adapt quickly to changing priorities Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays Ability to obtain and maintain required licenses, trainings, and certifications For jobs in New York, a current New York State Security Guard License is required Essential Physical Requirements You Will Perform Position requires prolonged periods of standing/walking around store or department May occasionally involve reaching above eye level, stooping, kneeling, or crouching Must be able to apprehend shoplifters Ability to sustain long periods of time enclosed in surveillance areas Frequently lift/move up to 30 lbs. What We Can Offer You We offer a dynamic, inclusive environment with competitive pay, comprehensive health and wellness coverage, a 401(k) match, paid time off, and eight paid holidays. Continuous learning and leadership development are available, and you can participate in various Colleague Resource Groups and volunteer opportunities. Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. #J-18808-Ljbffr Macy's